What You´ll Do

• This role will be based in Shanghai.
• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
• Consult customers on solutions generating value for their cases and perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers.
• Work with equipment supplier to provide solutions to enhance customer adhesive related processes.
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities together with sales colleagues.
• Reports quality issues / customers claims to relevant parts of the organization.
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions.
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools.
• Do the laboratory work (incl. prioritization) for samples coming from customers or for new samples for new projects, and report technical results to customers.
• Responsible for products application / technical training and coaching of field sales and customers.
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of other application engineers or project team members.
• Promote internally SBU innovations and best learnings cross accounts.
  
  

What makes you a good fit

• At Least B.E with Major chemical, mechanical or material science, polymer material and engineering.
• Good communication and presentation skill.
• Good hands-on capability in lab.
• Good English.
• Understanding or being familiar with display adhesive relevant applications especially in consumer electronic market will be preferrable.
  
  

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Comprehensive Group Insurance Scheme
• Annual Physical Examination
• Flexible Benefits cover for dependents
• Company Products Discount
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.