Business Application Support
Cairo, Cairo Governorate, Egypt
Posted on Jul 24, 2026
About this Position The Application Manager will be responsible for the end-to-end lifecycle management of three business-critical enterprise applications with a worldwide footprint spanning the Americas, EMEA, and Asia-Pacific time zones. The successful candidate will serve as the single accountable owner across product planning, financial governance, vendor orchestration, compliance, and architecture — ensuring these applications remain secure, performant, and closely aligned with evolving business needs.
What You´ll Do
What You´ll Do
- Own the product for all three applications, architecture standards, and budget constraints.
- Drive annual and multi-year financial planning cycles including budget forecasting, cost tracking, and investment approvals.
- Ensure all three applications comply with applicable GRC controls and organizational policies.
- Respond to and orchestrate actions arising from security assessments, audit findings, and regulatory requirements, tracking remediation through to closure.
- Act as the primary interface for security teams regarding application-level risks, vulnerabilities, and control implementations.
- Manage the full contract and license lifecycle: proactively flag renewal dates, issue timely purchase orders (POs), and approve related invoices.
- Lead or support contract negotiations and commercial discussions in partnership with Procurement and Legal.
- Define, maintain, and report on application-level KPIs covering availability, performance, user adoption, and incident metrics.
- Lead or co-manage application-related projects such as major version upgrades, global rollouts, platform migrations, and integration initiatives.
- Coordinate cross-functional teams including infrastructure, security, business stakeholders, and vendor resources.
- Bachelor's degree in information technology, Computer Science, Business, or a related field.
- 3 – 5 years of hands-on experience in application management, IT service management, or a comparable role within a global enterprise environment.
- Proven track record managing business-critical applications across multiple time zones.
- Demonstrable experience with vendor management, contract lifecycle administration, and PO/invoice processes.
- Experience working within GRC frameworks and responding to security assessment processes (e.g., SIG, ISO 27001, SOC 2).
- Previous involvement in application upgrade projects or global rollouts is highly desirable.
- Solid understanding of enterprise application architectures (e.g., multi-tier, etc..).
- Familiarity with infrastructure standards including cloud platforms, virtualization, networking, and hosting concepts.
- Experience with integration technologies and middleware (APIs, ESB, data pipelines).
- Working knowledge of ITSM tools and processes (incident, change, problem management).
- Proficiency with standard productivity and collaboration tools (MS Office 365, SharePoint, Confluence, Jira, or equivalent).
- Ability to read and interpret technical documentation, architecture diagrams, and data flow maps.
- Understanding of enterprise printing architectures and print management platforms.
- Exposure to task automation tools, scripts.
- Scripting skills in one or more languages (e.g., Python, PowerShell, Bash) for automation and operational tasks.
- Experience with server administration and OS-level management (Windows Server / Linux).Familiarity with warehouse management or supply chain IT systems is a plus.
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Health Insurance for employee + dependents
- Employee Assistance Programme provides a wide range of mental health and wellbeing benefits
