What You´ll Do

• Own end‑to‑end project management: design, planning, delivery, cost, and outcome evaluation.
• Apply a strong customer‑centric mindset in all stakeholder interactions.
• Align closely with Global SC, Regional SC, GBS+, dX, Functions, and Business Units.
• Collect and analyze customer feedback and market insights (Voice of Customer).
• Oversee CRM system implementation and identify improvement opportunities.
• Contribute recommendations impacting CSX strategy.
• Lead business and IT projects to improve customer experience and process harmonization.
• Support customer service initiatives that drive retention and new business.
• Communicate local action plans and link them to global CSX strategy.
• Identify, evaluate, and implement customer experience improvement projects.
• Design and roll out tools, processes, and initiatives aligned to Global CSX.
• Lead cross‑functional and country implementation teams.
• Collaborate closely with CSX, CoE, GBS+, and Supply Chain teams.
• Drive continuous improvement through innovation and structured project plans.
• Manage performance using KPIs and reporting tools.
• Set objectives, monitor progress, and take corrective actions.
• Plan activities to ensure efficiency, continuity, and customer satisfaction.
• Ensure compliance with Henkel standards, SHE, and sustainability requirements.
  
  

What makes you a good fit

• Bachelor's or Master's degree in Business Administration, International Management, Supply Chain Management, or a related field.
• Fluent English is a must, German/French/Spanish - advantage
• 3–5 years of experience in Project Management, PMO, Management Consulting, or cross-functional Supply Chain projects.
• Basic understanding of end-to-end Supply Chain processes, including Customer Service, Logistics, Planning, Sales, and Order Management.
• Strong stakeholder management and communication skills, with the ability to collaborate across multiple international markets.
• Advanced PowerPoint and Excel skills, including creating executive presentations, data analysis, and working with formulas.
• Basic knowledge of Power BI and hands-on experience using AI tools (e.g. prompt writing) to improve productivity.
• Experience in customer-facing environments, Customer Experience, retail, or B2B business is considered an advantage.
• Proactive, open-minded, and collaborative team player with a structured approach to project execution and governance.
  
  

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Meal Allowance for each worked day
• Health insurance paid the employee with a tax exemption
• Well-being programme
• Discounts on company products
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.