About position:

A responsible person who manages vendors, contracts, audits, risks, and compliance for CX platforms while monitoring performance, SLAs, KPIs, security, and regulatory requirements.

What you’ll do:

• Own vendor and provider governance across the CX platform portfolio.
• Manage the contract lifecycle, obligations, renewals and performance follow-up.
• Coordinate audit preparation, evidence collection and remediation tracking.
• Run governance forums and steering boards with clear decisions and actions.
• Drive risk, compliance and control management with Audit, Security, Legal and Procurement.
• Maintain oversight of SLAs, KPIs, SOC reports and regulatory evidence.
  
  

What makes you a good fit:

• Relevant degree with minimum experience of 5+ years in technology governance, provider management or IT service management.
• Strong expertise in governance, risk and compliance frameworks.
• Proven vendor, contract and service-performance management capabilities.
• Hands-on experience with audits, controls, evidence and remediation follow-up.
• Excellent stakeholder management, communication and negotiation skills.
• Structured, accountable and comfortable working across global teams.
  
  

Some perks of joining Henkel:

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
• Competitive accident and term life policies for up to 3 times annual gross salary Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.