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Systems Storage Support Engineer



Customer Service
Tucson, AZ, USA · Tucson, AZ, USA
Posted on Thursday, June 20, 2024
IBM Infrastructure is a catalyst that makes the world work better because our clients demand
it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity
threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all
support by our growth minded culture as we continue to drive career development across our
teams. Collaboration is key to IBM Infrastructure success, as we bring together different
business units and teams that balance their priorities in a way that best serves our client’s
The Infrastructure group is responsible for building and maintaining the components, tools,
and systems that make up the Power, Z, Quantum Controls and Circuit Technologies. We are a
large team spread across the world with a wide array of specialties and projects, working on
everything from power management to silicon design.IBM’s product and technology landscape includes Research, Software, and Infrastructure.
Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role and Responsibilities
Debuggers, creative problem solvers and solution finders wanted. DFSMS (Data Facility Storage Management Subsystem) Technical Support is looking for individuals who enjoy scavenger hunts, puzzles, alternative numbering systems, and complex programming analysis. Are you who we are looking for? Technical Support is an always-changing and exciting industry with room to exercise your creative muscles in a way that directly benefits IBM clients all over the world. You will be working with a team of well known experts in the mainframe industry –with many patents and publications to show for it –to solve complex and technical defect related problems.
DFSMS Technical Support provides client support and performs product readiness on IBM Z Storage Software Products. IBM Z Storage Software Products are commonly referred to as DFSMS. Most Fortune 500 companies rely on these products to manage their most critical data. Job responsibilities involve working within a team to assist in the analysis and resolution of client reported problems. Team members will also have the responsibility of managing client situations and maintaining customer satisfaction. A strong candidate should have good written and verbal communication skills and a strong programming or engineering background

Required Technical and Professional Expertise
-Knowledge or experience working with one or more of:
-Operating system administration, command usage, or troubleshooting and system internals (e.g., kernel, file system, networking, client-server, performance)
-Programming and scripting languages (e.g., C, Java, Python, or Shell)
-Data structure concepts and algorithms

Preferred Technical and Professional Expertise
-z/OS assembler, PL/X or SVC dump debugging experience
-z/OS support, development, test or system programming experience
-Client facing technical support professional experience
-Experiences working with a global team