Introduction
You will be working with a highly motivated, highly successful business transformation team in Supply Chain & Finance Transformation with demonstrated capabilities in transformation of client business key performance indicators with interventions across strategy, operating model, process, cost takeout, analytics & digital roadmaps & large programs management. If you’re ready to bring insights and experience in areas such operations and digital transformation, we are ready to offer you a best-in-class career development.

Your Role and Responsibilities
As an AWS DevOps specialist, for Banking Applications in the Mumbai region with experience in the Indian banking environment, you will play a critical role in ensuring the smooth operation and stability of core banking applications like Finacle, as well as other surrounding digital and payments and enterprise applications. You will be responsible for managing incidents that impact the bank’s applications, with a focus on minimizing downtime and ensuring seamless customer experience in area of AWS DevOps, Redhat Openshift.

• Ensuring prompt resolution of incidents that may hinder the availability, security, and integrity of applications.
• Lead and oversee the incident management process for banking applications, ensuring that incidents are identified, reported, and resolved in a timely manner.
• Establish and maintain clear incident management procedures and protocols.
• Ensure root cause of IT incidents and development of preventive measures to mitigate future occurrences is done by the application team.
• Communicating and collaborating with IT teams, Bank stakeholders, and users to ensure timely and accurate incident reporting, escalation, and resolution.
• Documenting incident details, actions, root cause analysis and outcomes to support incident management process improvement and knowledge management.
• Assess the severity and impact of incidents to prioritize response efforts effectively.
• Classify incidents and ensure they are appropriately categorized for further analysis and resolution.
• Managing incident-related workflows, tasks, and resources such as incident records, management tools, staff, vendors, and third-party services.
• Conducting incident reviews and post-mortems to review the effectiveness of incident management processes, identify areas of improvement, and implement corrective actions.
• Creating and maintaining incident management documentation such as policies, procedures, guidelines, and checklists.
• Participating in continuous incident management training and development programs to improve incident management knowledge and skills.
• Monitoring IT systems and networks to proactively identify potential incidents and escalate them before they occur.
• Prepare incident reports, including incident details, resolutions, and recommendations for improvement.
• manage relationships with third-party vendors and service providers to ensure they meet incident management expectations and service level agreements.
• Ensure key performance indicators (KPIs) and metrics are meet regularly.
• Ensuring compliance with incident management policies, regulations, and standards.

How we’ll help you grow:

IBM is committed to create a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• You’ll have access to all the technical, management and leadership training courses you need to become the expert you want to be
• You’ll learn directly from sales leaders and senior leadership team
• You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

• Technical overview of Banking applications especially Core Banking Applications – Finacle and should have worked on IT technology (full stack) to identify the layer at which the application is facing the issue.
• Proven experience in AWS DevOps, RedHat Hat Openshift.
• Experience in Azure Devops is an added advantage.
• Proven experience in incident management within the Indian banking sector, with a focus on core banking applications like Finacle.
• Strong knowledge of digital banking and payments systems.
• Excellent communication and leadership skills.
• Ability to work collaboratively with cross-functional teams and manage stakeholders effectively.
• Analytical mindset and problem-solving abilities.

Preferred Technical and Professional Expertise

• In depth knowledge of core banking applications – Finacle, Finastra, Wealth Management, AML, etc.
• Knowledge and Experience in Monitoring Tools like Dynatrace
• Familiarity with industry-specific security standards and regulations in the Indian banking sector.
• Experience with incident management tools and software.