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QA Engineer

IBM

IBM

Software Engineering, Quality Assurance
Kochi, Kerala, India
Posted on Dec 21, 2024
Introduction
We are seeking a detail-oriented and innovative QA Developer to join our team to focus on testing and validating Generative AI (Gen AI) models and chatbot solutions. The ideal candidate will have a strong background in quality assurance for AI applications, expertise in testing conversational AI systems, and a passion for ensuring robust and reliable AI solutions.

Your Role and Responsibilities
Test Planning and Strategy:
  • Develop comprehensive test plans, strategies, and cases tailored for generative AI models and chatbot applications.

Functional Testing:

  • Conduct end-to-end testing of chatbot workflows, including intent recognition, response accuracy, and edge-case scenarios.

Performance and Load Testing:

  • Test the scalability and responsiveness of chatbot solutions under varying user loads.

Automation:

  • Design and implement automated test scripts using tools like Selenium, Appium, or custom frameworks for chatbot interactions.

Collaboration:

  • Work closely with developers, architects, and UX teams to identify and resolve defects.

Issue Reporting and Resolution:

  • Track, analyze, and document defects using tools like Jira or Bugzilla.
  • Collaborate with engineering teams to ensure timely resolution of issues


Required Technical and Professional Expertise
Experience:

  • 5+ years in QA roles, with at least 1-2 years in testing AI/ML applications or conversational AI platforms.

Technical Skills:

  • Proficiency in QA tools like Selenium, Postman
  • Familiarity with NLP concepts and tools such as Rasa, Dialog flow, or Watson Assistant.
  • Hands-on experience with testing REST APIs and webhooks.

Programming:

  • Knowledge of programming/scripting languages like Python or Java for test automation.

Problem-Solving:

  • Strong analytical and troubleshooting skills to identify and resolve AI-specific testing challenges.


Preferred Technical and Professional Expertise

  • None