Join our IT Service Desk team and play a key role in delivering global end-user support across multiple channels. This role is a great opportunity to grow your IT expertise, strengthen problem-solving skills, and collaborate with international teams in a dynamic environment.

Job Description
In your new role you will:

• Monitor and respond to end-user inquiries through three main channels: calls, web tickets, and chats
• Provide updates and information to end-users regarding the status of their incidents
• Manage and release IT information news to keep users informed
• Own and maintain content used in support tools, such as the knowledge database and self-service portal
• Contribute to and drive continuous improvement initiatives in collaboration with 2nd-level IT teams
• Perform additional tasks, projects, or responsibilities as assigned by Service Desk management
  

Your Profile
You are best equipped for this task if you have:

• A Bachelor’s degree in Information Technology, Computer Science, or an equivalent field
• Strong proficiency in English (mandatory requirement)
• Excellent communication and interpersonal skills
• The ability to work independently with minimal supervision, combined with a strong willingness to learn
• Team-oriented skills and a customer-focused mindset
• Both theoretical knowledge and practical experience in IT
• A solid understanding of IT infrastructure concepts and processes, along with a broad knowledge of standard applications (e.g., Microsoft solutions), which is preferred

Please apply with your resume in English.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.

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