As a Staff Engineer in Customer Quality Engineering, you responsible as Problem-Solving Manager (PSM) for assigned module / area of responsibility. Moderate the 8D investigation and corrective/preventive actions (CA/PA), as well as CA/PA follow up until closure with validation for sustainability / effectiveness of actions.

Your Role

Key responsibilities in your new role

• Contact window for Customer Quality & Service (CQS) team for all queries pertaining problem solving related to quality concern
• Form and provide support to 8D team with the appropriate problem-solving methodology and tools to assure systematic approach
• Drive event evaluation and effective containment action based on verification results and review based on root cause findings
• Define / support risk assessment from customer complaint / quality issue whenever necessary
• Drive for achievement of customer complaint response time (FAR 8D TAT fulfilment & reporting)
• Fulfilment of 8D report assessment score
• Ensure completeness and data accuracy of problem-solving database
• Monitor and provide FAR trend timely to management
• Coordinate the CA/PA cascading from Critical 8D Sharing Implementation(C8DSI) for respective module / area of responsibility
  
  

Your Profile

Qualifications And Skills To Help You Succeed

• Degree/Master/PhD in Engineering (Semiconductor Technology, Microelectronics, Electronics, Mechanical, Electrical, Material Science) or any relevant field
• Preferred with minimum of 5 years of experience in semiconductor manufacturing with good package manufacturing knowledge and quality systematic know how
• Minimum 2 years of experience in customer complaint handling in semiconductor manufacturing
• Good knowledge of semiconductor manufacturing process, packaging technology, device reliability and failure analysis
• Good knowledge in 8D problem solving methodology, Fish bone / Cause and Effect analysis, Fault Tree Analysis, 3x5Why, and 6 sigma
• Knowledge of manufacturing engineering concepts, including process control, FMEA, OCAP, and SPC tools will be an added advantage
• Understanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMS
• Good personality, positive mindset, and independent
• Strong communication, moderation, and presentation skills
  
  

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