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Software Engineering, Customer Service
Posted on Thursday, July 11, 2024

Job Description


You will be part IIS MALAYSIA team which centralizes services provided, allowing Ipsos to focus on optimizing best practices via shared services model. This internal organization provides Ipsos a hub to work on a central platform for standardized quality, performance, security management and service oriented paradigm. Besides Malaysia, our services extend to other countries in Asia Pacific and at times across the region too.

This position is responsible to provide technical support on Web and Desktop applications (offline & online support), troubleshoot system, application and computer problems and to advice on the appropriate action.


Ipsos is among the world’s largest global research companies focusing on five key areas: Advertising, Public Affairs, Media, Loyalty and Marketing. Our ambition is to make market research one of the primary means to understand contemporary society and economy. And to make Ipsos strategic partners for those who wish to make better understand the world and play an active part in it, with lasting success.


  • To respond to requests from all countries for technical assistance in person, electronically, via phone
  • To provide guidance and possibly training on “how to” use respective systems and applications
  • To assist in formulating case support procedures and documentations
  • Provide timely and accurate feedback to the Manager on foreseeable technical challenges, unachievable timelines and other day-to-day issues
  • Ensures that all allocated tasks are achieved and completed on the agreed time frame and error free
  • Take Responsibility for all administrative tasks associated with the position
  • Assist Team members in technical solution whenever necessary


  • Self and time Management, attention to detail
  • Manages and delivers quality projects
  • Communication
  • Teamwork
  • Client focus
  • Knowledge & expertise, willingness to learn
  • Flexibility, demonstrates initiatives


  • Effective interface with Operations, internal and external teams and clients
  • Promote teamwork in the business area, division and across Ipsos
  • Refer to project manager for advice and pro-active highlight potential risk or improvement measures
  • Displays professionalism, integrity and corporate citizenship at all times


  • Develop a good breadth of experience in programming
  • Confidence and demonstrated capabilities in tools, techniques, and approaches application
  • Continuous self-improvement, suggest improvement initiatives increasing automation



  • Minimum of 1–2-year programming background in related field; fresh graduates are encouraged to apply
  • Front end development experience is an added advantage
  • Previous market research exposure and experience an added advantage


  • Knowledge in Python, JavaScript, SPSS, SQL query are required
  • Strong object-oriented programming (OOP) skills and understanding of OOP concepts
  • Strong debugging skills and capabilities in root cause analysis
  • Knowledge in AI language models and AI integration is an added advantage
  • Additional knowledge in C#, ASP / ASP.NET / SQL Server / IBM SPSS Dimensions / training background will be an added advantage
  • Strong computer skills in Microsoft Office suite
  • Possess strong analytical, interpersonal and communication skills
  • Must be able to understand complex problems and requirements
  • The ability to apply breadth and depth to the thinking process on proposed technical solutions
  • Maintain positive working relationships and open communication with all colleagues, including other departments internally and externally


  • Min. Bachelor Degree in Computing/Computer Science or equivalent qualification