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Software Engineer - Tech Support

Kion Group AG

Kion Group AG

Software Engineering, IT, Customer Service
Grand Rapids, MI, USA
Posted on Wednesday, April 10, 2024

What we offer:

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service Technical Support department. The work schedule for this opening is Monday - Friday 8am - 5pm EST. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. Other duties include:

  • Assisting project and technical engineers in integration of new systems
  • Assisting technical and development personnel in application quality testing
  • Working on site to install, commission, and test installation of material handling solutions
  • Providing specified technical support to customers on-site
  • Troubleshoot server hardware, Ethernet networks and other peripherals such as printer
  • Review Sales and Estimating Functional Specifications documentation
  • Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
  • Participate in an on call rotation during non-business hours

Tasks and Qualifications:

  • Basic Qualifications:

  • Bachelor's Degree (Computer Science, Software Engineering, or related field)
  • At least 2 years' experience in software, network and/or hardware engineering positions
  • Experience with Oracle databases
  • Experience with MS SQL Database
  • Experience with Windows operating systems
  • Preferred Qualifications:

  • 5+ years' experience in software, network and/or hardware engineering positions
  • Strong written and verbal communication skills.
  • Material Handling background is a plus
  • Strong problem solving skills.