What we offer:

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service Technical Support department. The work schedule for this opening is Monday - Friday 8am - 5pm EST. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. Other duties include:

• Assisting project and technical engineers in integration of new systems
• Assisting technical and development personnel in application quality testing
• Working on site to install, commission, and test installation of material handling solutions
• Providing specified technical support to customers on-site
• Troubleshoot server hardware, Ethernet networks and other peripherals such as printer
• Review Sales and Estimating Functional Specifications documentation
• Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
• Participate in an on call rotation during non-business hours

Tasks and Qualifications:

• Basic Qualifications:

• Bachelor's Degree (Computer Science, Software Engineering, or related field)
• At least 2 years' experience in software, network and/or hardware engineering positions
• Experience with Oracle databases
• Experience with MS SQL Database
• Experience with Windows operating systems
  

• Preferred Qualifications:

• 5+ years' experience in software, network and/or hardware engineering positions
• Strong written and verbal communication skills.
• Material Handling background is a plus
• Strong problem solving skills.