Provide technical support and trouble shooting of technical issues of Dematic products and systems.
Incident management of reported problems and faults.
Problem Management of known problems until a resolution or workaround is established.
Participation of project work and commissioning of new systems and customer sites in Taiwan.
Develop and maintain effective and on-going relationships with key customers.
Ensure all administration work is completed and entered on time and correctly.
Use hazard identification tools and systems to ensure safe work practices are used and customer sites are hazard free.
Ensure compliance of all health & safety legislation.
System monitoring, validation and regression testing.
Resolve within a reasonable time any system issues or escalate issues within Dematic to the relevant department or manager.
Report on designed/installed equipment which is not performing to the design specifications.
Follow company internal policies and team work procedures.
Involvement in continual improvement activities and updating of internal knowledge base.
Ensure high standard of service, skill and ability with current products.
Represent the company in a professional manner at all times.
Ensure customer satisfaction on all assignments undertaken.

What We Are Looking For:

Tertiary Qualification in Engineering or Computer Science/IT discipline.
Strong diagnostic and troubleshooting skills in predominately Windows environments (2019, 2022 and 2024).
Knowledge of MS SQL Servers, networking, LANs and ideally PLC software (i.e., Siemens and Rockwell).
Knowledge of C#, .NET, Python, Powershell (Windows), HTML will be highly regarded.
Strong communication skills, with the ability to work well with people from many different disciplines with varying degrees of technical and business expertise.
Ability to analyse and troubleshoot technical issues and problems.
Customer focused and the ability to build a rapport with clients.
Ability to work as part of a team and autonomously.
Ability to work honestly and responsibly without supervision.
Understanding of OH&S requirements.