The Added Value Services organization will combine Digital, remote support, advisory and training to create a new business.

The EMEA CS product management and commercialization is the key element of the CS technical solutions.

As a member of the Added Service Value, S/He is expected to be team player in the continual improvement of the service.
S/He needs to be an active player to propose standardization and implementation of across the Customer Service EMEA team.

We offer:

Tasks and Qualifications:

Your Tasks and Responsibilities:

• Prepare all the elements to commercialize new technical solutions, software and products.
• Drive and follow EMEA Commercialization service KI´s & KPI´s
• CS product management from development, operation, obsolescence to sunsetting, supporting sustaining engineering.
• Service bulletin creation and distribution, internally and external. Manage internal and external information flow
• New, internal / external Software for CS, specify, evaluate, test, purchase and support implementation.
• Participate in business case development.
• Management of the Added Value Service continual improvement of his scope

Your Qualification:

• At least 5 - 8 years’ experience in similar role (Product management, Service Management, Consultance, ….)
• Degree/MBA qualified or similar level of qualification
• Demonstrable track record in managing sizeable indirect workforce cross countries.
• Health and Safety awareness
• Digital & Analytics products and services
• Maintenance procedures
• Project Management approach
• Costing and pricing methodologies
• Leadership and Team Skills
• Good communication skills – must be able to influence
• High stress tolerance
• Results orientation
• Analytical ability in problem solving
• Creativity
• Ability to Analyze
• Customer Focus
• Situation Sensitivity
• Team Player, who is supportive and collaborative