To present a professional company customer facing image and increase customer service levels. Increasing revenue and margins through building effective customer and colleague relationships.
Manage and control the despatch of engineers to Breakdown/TOA jobs as required keeping the customer informed at all stages.
Proactive control of service planning. Maintaining accurate planning master data.

Tasks and Qualifications:

To liaise with service engineers, quotation controllers, team leaders and Regional Service Managers to help maximise the effectiveness of service quotations to ensure that revenue and margin opportunities are optimised.
Liaise with the Regional Service Managers to produce service schedules and communicate these to engineers and confirm with customers.
Provide proactive communication to customers regarding TOA’s, breakdowns and planned services.
In line with the Customer Service Charter, communicate with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, encouraging repeat business, revenue and profit growth for the business.
Arrange and plan work arising from Thorough Examinations and Service as required.
In conjunction with the Regional Service Manager deal with any invoice queries in a timely manner.
Arrange third party jobs as required through approved suppliers. Fully processing in SAP Goods Receipts etc .
Adopt a One Linde approach when liaising with all UK regions.
Ensure time sheet data is accurate and up to date to allow smooth processing of all jobs prior to JBCL.
Closely monitor all WIP within the service environment, correcting any tasks and errors that prevent the timely completion of jobs.
To undertake this role in compliance with Health and Safety requirements.
Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.