Service Automation Business Analyst

Kion Group AG

Kraków, Poland

Posted on Feb 20, 2026

KION Business Services Polska is part of the KION Group - a world-leading supplier of forklift trucks, warehouse technology and supply chain solutions. We already employ more than 42,000 people in over 100 countries and are thus significantly driving the future of intralogistics while pursuing a clear sustainability strategy. In Cracow we hire around 750 Employees.

Currently for our Service Automation Team, we are looking for a Business Analyst, who will play a key role in identifying, analyzing, and redesigning business processes to enable automation opportunities, with a primary focus on test automation within a large-scale business transformation program. You will act as the bridge between business stakeholders, the Service Automation development team, and the test automation project workstream, ensuring clarity, alignment, and successful delivery.

If you want to be a part of keeping the world moving, KION Business Services is the right place!

We offer:

Full support from the direct manager from the start
Outstanding and supportive atmosphere of collaboration in the team and the company
Hybrid work & Flexible Working Hours
Private medical care in LuxMed Group
MyBenefit Cafeteria Platform (with Multisport card available)
Group Life Insurance
Employee referral program
Professional training & courses
Sharing the costs of foreign language courses
4 hours off work per year for health check-ups ("Dzień na U")
No dress code
Possibility of growth inside of an organization

Tasks and Qualifications:

Your Responsibilities:

Analyze and evaluate existing business processes to identify, validate, and prioritize automation opportunities.
Document current-state (“as‑is”) processes and design optimized future-state (“to‑be”) processes aligned with business goals, automation strategy, and test transformation objectives.
Assess automation feasibility based on business rules, systems, data requirements, and process variations.
Manage automation initiatives from concept through implementation, ensuring that business requirements, scope, timelines, and quality standards are met.
Lead and coordinate User Acceptance Testing (UAT), ensuring solutions meet business expectations and performance criteria.
Collaborate closely with cross‑functional teams (test automation, RPA developers, business and process owners).
Monitor the performance of implemented automation solutions, recommending improvements and enhancements as needed .

Your Skills and Expertise:

Experience in documenting business processes and creating clear, structured process documentation.
Strong analytical skills and high attention to detail, with the ability to understand and break down simple to moderately complex processes.
Ability to coordinate multiple tasks and stakeholders simultaneously.
Good understanding of SAP (mandatory); experience with SAP S/4HANA is an advantage.
Nice to have: participation in SAP implementation projects, exposure to manual testing or test automation activities, or prior experience working as a Business Analyst.
Proficiency in MS Office (Excel, Word, PowerPoint) and comfort working with structured documentation templates.
Good command of English, both written and spoken, enabling communication with cross‑functional teams.
Strong interpersonal and communication skills, enabling effective collaboration with business stakeholders and technical teams.
Demonstrates KION Core Values of Integrity, Excellence, Collaboration and Courage