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customer Technology Advisor- App, Data & AI



Software Engineering, IT, Customer Service, Data Science
Mumbai, Maharashtra, India
Posted on Friday, September 22, 2023

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Customer Technology Advisor

Your Role and Responsibilities

The Technical Practice Specialist provides certified, technology-specific deep expertise in support of sales engagements. Works in tandem with the KD Consult Partner/AP and Account Management Partner on targeted opportunities and customers bringing their depth of technical/solution expertise. Develops technical or solution conversations delivering unique differentiated value to include show-and-tell methods (e.g., demos, presentations) with/for the customer to establish our credibility and eminence.

This billable role is supporting practice-specific Consulting, Advisory, Architecture activities in Sales, Pre-Sales & Delivery, working closely with the Account Management Partner and/or Consult Partner on the account. As the technical practice solution expert, you will be responsible for bringing together the breath of Kyndryl’s technical and solution expertise to develop profitable deals. You will have an end-to-end knowledge of the practice that you are aligned plus one to many subdomains within that practice. Your technical expertise in focus domains may be achieved through external certifications. You will be billable in the projects for the subdomain in which you have deepest expertise.

Key Attributes

  • Provides certified, technology-specific deep expertise supporting sales
  • Possess strong technical and business value aptitude for practice services domain(s).
  • Demonstrated customer-facing, presentation, written communication, and interpersonal skills.
  • Mastery to articulate the technical benefits of Kyndryl’s capabilities/offerings matching customer needs
  • Ability to identify the customer’s business and technical requirements, leveraging the breath of Kyndryl’s services capabilities, to generate optional winning cross-practice solutions.
  • Skill to develop and deliver compelling demonstrations, proof of concepts, prototypes, and other pre-sales assets which tie Kyndryl’s capabilities to Customer Value
  • Lead internal coordinate of the entire string of pre-sales processes including quality/compliance verification and quality assurance checks for proposal releasing (e.g., Request for Proposal (RFP)/Request for Information (RFI) and other technical questionnaires, etc) ensuring alignment with Kyndryl best practices
  • Capability to collaborate with internal and external stakeholders to generate a winning response and optional technical solution
  • Builds and develops relationships with external alliance partners to co-creates joint solutions

Who You Are

Required Technical and Professional Expertise

  • Deep domain knowledge of Services offerings and technical solutions in a practice
  • Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions
  • Prior consultative selling experience
  • Externally recognized as an expert in the technology and/or solutioning areas, to include technical certifications supporting subdomain focus area(s)
  • Application Data and AI
  • Cloud
  • Core Enterprise and zCloud
  • Digital Workplace
  • Network and Edge
  • Security and resiliency

Bachelor's Degree

Preferred Technical and Professional Experience

10-12 years of experience (minimum) selling technical solutions for multi-industry customers

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you! We want you to succeed so that together, we will all succeed.