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Senior Network Support Engineer



Software Engineering, Customer Service
Bengaluru, Karnataka, India
Posted on Saturday, April 20, 2024

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.

You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!

This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Role and Responsibilities:

  • Experienced on cisco technologies like Cisco Nexus Switch, Routers and Fortigate WLC.
  • Hands on experience on network routing protocols like TCP/IP, IDS/IPS, VPN, IPSEC, GLBP, HSRP, BGP, CDP, STP, VTP, NAT, PAT, ISL, VLAN, WiFi, PBR.
  • Hands on experience on Fortigate FW and ASA.
  • Experienced in Fortigate WIFI and AP.
  • Good knowledge on BGP routing protocol.
  • IT process knowledge of availability, Change, Incident, Problem & Capacity Management.
  • Maintain documentation in line with the network solution implemented
  • Maintain connectivity maps of the LAN/WAN environment detailing the connectivity and type of communication medium deployed
  • Record changes in the documents maintained on-site.
  • Maintain location wise details of all Links(MPLS)/ILL and other circuits.
  • Monitor, manage and control configuration aspects like IP address, subnet mask.
  • Maintain configuration details and files of all routers/switches in the network.
  • Maintain a repository of the IOS images standardized for the LAN/WAN environment.
  • Perform backup of configuration files periodically or as and when changes are effected.
  • Perform monthly secondary link fallback testing.
  • Perform periodic usage and bandwidth analysis and recommend to Customer any upgrades or consolidation required
  • Log tickets with hardware OEM/AMC partner for failed hardware and coordinate for replacement as per OEM/AMC partner SLAs/Contract
  • Re-configure, rebuild network devices during crash recovery or configuration changes.
  • Monitor existing IOS and patches and manage IOS upgrades
  • Configure and manage access list
  • Based on Customer’s IT security policy provided during transition, the following would be implemented during transition:
  • Configure authentication protocols that are available in Cisco IOS (like AAA)
  • Configure user authentication through TACACS/RADIUS servers or locally
  • Implement user access privileges
  • Implement encrypted password management mechanisms on all supported devices
  • Maintain and administer network elements and devices on the NMS
  • Implement VPN tunnels, if applicable
  • Configure VLAN Trunking Protocol or Spanning Tree Protocol or both for a manageable switch if applicable
  • Configure Hot Standby Router Protocol (HSRP) if applicable
  • Configure Inter-VLAN routing or multilayer switching if applicable
  • Configure and maintain SNMP parameters
  • Configure NAT and other routing protocols such as RIP, OSPF and EIGRP if applicable
  • Perform administration for network authentication servers,
  • Network devices are configured as per customer technical specifications
  • Troubleshoot Network and connectivity related issue impacting the application availability
  • Quarterly User ID review

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Professional and Technical Expertise:

  • Candidate should have 8 to 10 Years of experience in LAN/WAN and Security.
  • Certified in CCNA or Fortigate firewall.
  • Willing to work in Shifts 24*7 from Client location.

Preferred Professional and Technical Expertise:

  • CCNA/CCNP certification.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.