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Product Owner - Unified Communication and Workspace Management

Loreal

Loreal

Product
Clichy, France
Posted on Tuesday, April 30, 2024

Product Owner – Unified Communication and Workspace Management

Unleash Your Potential at L'Oréal's Beauty Tech!

Present in 150 countries across five continents and with €42 billion consolidated sales, L'Oréal is the global industry leader. With 37 global beauty brands across four divisions, L’Oréal offers beauty for each covering all beauty categories and catering to all beauty desires.

Beauty Tech is changing the game and leading the shift towards new consumer realities and a digital disruption. Championing Beauty Tech, we invent the beauty of the future while becoming the company of the future. Today, L’Oréal includes more than 2,000 tech positions and is constantly growing.

Beauty Tech equips the Group with the key assets it needs to conquer this new world, where Tech has become strategic. With this ambition, L’Oréal continues to recruit diverse, innovative, skilled and passionate minds in different tech domains.

YOUR FUTURE TEAM

Directly reporting to the group CTO, the Modern Workplace domain combines 2 major teams: Digital Workplace Services and Endpoint Services.

Unified Communication & Workspace Management is part of the Digital Workplace team.

We are at the center of the IT strategy of L’Oréal: we provide global services to business and to the end-users.

Joining our Digital Workplace team means belonging to an international community of experts who work on exciting projects and services.

Thanks to our strong collaboration with the big leaders of this market, we will give you all the keys to evolve and build a solid experience.

Our goal: to make you a real recognized expert and to develop you into positions of responsibility to support Loreal throughout their digital transformation.

Coming to Digital Workplace team means joining an ambitious, fun, and dynamic team!

What a day in the life of the Workplace Infrastructure team looks like:

To deliver the ambitious vision of Modern Workplace for L’Oréal Beauty Tech, as Product Owner of Unified Communication and Workspace Management, you’ll be responsible of building the future of some major Digital Workplace services.

For the 3 years to come, we aim to push forward our workplace services ecosystem to become the “workplace platform” adapted to each L’Oréal business needs, facilitating hybrid work, increasing wellbeing of our employees, providing measurable and actionable KPIs for all services we provide, promoting real-time collaboration at scale and really enhance the experience of all L’Oréal employees.

The challenges you will meet:

  • As L’Oréal is a worldwide company of more than 80k employees, one of the challenges consists in defining and guaranteeing group Standards.
  • In parallel, the variety of métiers and regions brings local specificities: one of the challenges consists in finding the right balance between standardizing and answering all Business needs from internal customers (coming from Zones, divisions, or Employee Experience teams)
  • At the same time, you will have to ensure the respect of Security, Data Privacy and sustainability requirements on your Services.

You will be the global referent for any topics related to Product Management - Unified Communication and Workspace, including:

Main services in the scope: Teams chat, Teams Phone, Teams Rooms, Teams App management, Sensors for Offices, Building Operating Systems (BOS),

Primary Tasks:

Listening closely to the market and to the voice of all L'Oréal employees (end-users, real estate, campuses, corporate, sustainability teams)

  • Monitors trends (market / technologies) and identifies opportunities for the company.
  • In collaboration with Employee Experience teams, collects, and understands internal customers’ needs.
  • Develop and maintain a deep understanding of our users' needs, pain points, and use cases to create user-centric product features and enhancements.
  • In collaboration with Corporate, Real estate and Sustainability team, collects and understands needs for L'Oréal buildings.
  • Stay up to date with industry trends, emerging technologies, and best practices in unified communications, Workspace management and product management.

Defining the services roadmap

  • Qualifies and challenges customers’ requests considering Security, Privacy, Sustainability and Financial aspects.
  • Arbitrates on request with the team.
  • Define the priority of each request.
  • Develop the associated action plan and timeline and share it back with the requester.
  • Build the evolution roadmap of each service.

Defining Standard for all services provided

  • Qualify solutions to enrich our catalog to standardize services and solutions.
  • Ensures / controls these standards are well applied at l'Oréal

Organizing with agility

  • Is responsible of the backlog.
  • Organizes activities in the team to reach milestones.
  • Identifies risks inherent to projects and defines actions plans to mitigate them.
  • Communicate effectively with stakeholders, providing regular updates on product development progress, roadmap, and launches.
  • Helps the team unlock the roadblocks.

Ensuring service quality

  • Defines the key point of contact for the services under its responsibility.
  • Defines services ambitions.
  • Defines and implements with the team associated monitoring tools (KPIs, dashboards…)
  • Defines and implements with the team the best way to communicate and report on its services.
  • Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement.

Promoting services

  • Defines and implements the best ways to promote services.

THIS IS WHAT YOU WILL NEED TO SUCCEED!

Above all, we are looking for people who are curious, collaborative, entrepreneurial, strategic thinkers and who value innovation & team spirit. Sounds like a good fit? Apply now!

You’ll stand out if:

  • Experience: + 5 years’ experience in similar positions
  • In-depth practical experience delivering Unified Communication solutions.
  • Strong capacities to analyze, simplify and define realistic action plan even on complex subjects.
  • Innovative mindset: must show a problem-solving mindset with creative solutions.
  • Strong adaptation capacities in complex and changing contexts.
  • Strong project/program management skills as must be able to respond to tight timelines.
  • Strong English level
  • Ability to communicate effectively with different levels of management, as well as both the business and technical areas.
  • Good interpersonal and influencing skills.
  • Strong business & customer service mindset
  • Analytical and strategic: Need to be able to use data to generate insights and reports that translate into initiatives to improve processes.
  • Empathy: Ability to understand and relate to the needs and perspectives of users and stakeholders.
  • Active Listening: Skillfully listen and comprehend information and feedback from others.
  • Negotiation & Conflict Resolution: Effectively navigate differing opinions and find mutually agreeable solutions.
  • Adaptability & Flexibility: Ability to adjust to changing priorities and circumstances.
  • Creativity & Innovation: Generate new ideas and approaches to improve the Unified Communications platform.
  • Leadership & Influence: Motivate and inspire others to achieve shared goals.
  • Time Management & Organization: Effectively manage time and prioritize tasks to meet deadlines.

LET US GIVE YOU 6 OTHER REASONS TO JOIN US!

Joining L'Oréal means joining a company that:

  1. Invests in Tech and positions its Tech teams at the heart of its digital transformation strategy.
  2. Allows its employees to have a real impact, to test their ideas, to innovate and to build our future.
  3. Offers a Hybrid Work Policy: 3 Days in Office, 2 Days Work from Home
  4. Gives you access to a VIP staff shop offering our products at a preferential rate, a company restaurant & gym, 60% reimbursement of transportation subscription, a work council that provides many employee discounts (social & cultural activities, holiday vouchers etc.) and much more!
  5. Provides a powerful and innovative HR policy: dynamic mobility policy, significant investment in employee training, regular re-evaluation of remuneration, numerous innovative HR measures: Time Savings Account, paternity leave, Citizen Day, etc.
  6. Delivers an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

GOOD TO KNOW: THE RECRUITMENT PROCESS

  1. Interview with HR
  2. Interview with the hiring manager
  3. Interview with the business leader

We will be delighted to exchange with you!

Want to learn more about L’Oréal Beauty Tech? Click here.