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IT Ops Manager

Loreal

Loreal

IT, Operations
Shanghai, China · China · Mainland, PA, USA
Posted on Tuesday, June 25, 2024

This role will play an important role in shaping IT applications and solutions. He or she will lead IT projects, enhancements, service delivery for L’Oréal China supply chain.

Responsibility:

  • Partner with supply chain in forecast to stock or order to cash processes, working with cross-functional teams to understand the way and purpose of business requirement, translate business needs and requirements into IT solutions, including tools/products, applications, platforms.
  • Manage the overall business demands by arbitrating between business satisfaction and IT feasibility (budgets, technical constraints, priorities…).
  • Manage full life cycle of project, product and demands, to ensure the high-quality delivery in a timely manner under governance of EA & Cyber Security.
  • Continuously be accountable for the support of existing applications.
  • Manage external IT supplier to implement and deliver solutions and services to meet business requirements regarding function, service level, cost and in compliance to corporate IT strategy.
  • Coordinate and integrate the different contents and deliverables to ensure the overall consistency and coherence of the designed solution.
  • Ensures the right level of service.

Key requirements & Competences

  • More than 8 years of experience to IT supply chain projects, in FMCG industry.
  • Knowledge or project experience with SAP or other ERP system for supply chain processes.
  • Be able to manage relationship and work closely with teams from Supply Chain, Customer Service, Finance & Controlling, and e-Commerce.
  • Good understanding of advanced IT solutions with hands on implementation experience in supply chain applications, like order management, distributor management, material management and etc.
  • Strong in communication in different level and be able to work in a dynamic environment, including running effective meeting with good presentation skill and working with person at all seniority levels.
  • Project management, scoping, and prioritization skills to manage the team across various short-term and long-term project/products tasks and issue investigations. Agile mindset and experience are preferred.
  • Knowledge of API, experience with API management platform is plus.
  • General understanding of ITIL processes
  • General understanding of enterprise architecture, infra structure, cyber security.
  • Excellent communication in English and Mandarin