Key Responsibilities

• Training Delivery: min 6 classes per month = 8 working day accounts of total working time.
• Conduct training sessions on:
• Skincare product knowledge (ingredients, benefits, USP)
• Proper skincare routines by skin type and concerns
• Deliver selling and consultation skills training, including:
• Customer needs analysis
• Product recommendation & demonstration
• Objection handling and closing techniques
• Facilitate role-play, coaching, and post-training evaluation to ensure practical application.
• Brand Representation & Consumer Engagement:
  
  

min 5 workshops/events per month = 3 working day accounts of total working time.

Act As a Brand Representative At

• Workshops, events, and in-store activations
• Livestreams, Brand event or consumer education sessions
• Share professional skincare knowledge and beauty tips with end consumers in a clear, engaging, and brand-aligned manner.
• Ensure brand image, tone of voice, and messaging are consistently delivered
• Field Coaching & Market Observation:
  
  

7 working day accounts of total working time.

• Conduct field visits with Dermo Advisors:
• Observe real selling and consultation practices at point of sale
• Identify strengths, gaps, and training needs
• Provide on-the-job coaching and 1-on-1 feedback to improve:
• Consultation techniques
• Product recommendation accuracy
• Customer experience
• Collaborate with Sales / Field teams to support sell-out performance.
• Support Supervisors/Leaders in-store to improve presentation effectiveness and interaction with partner staff through hands-on coaching.
• Training Material Development & Update
  
  

2 working day accounts of total working time.

• Translate and localize training materials from English to Vietnamese, including:
• Training decks
• Product manuals
• Selling tools and supporting documents
• Regularly update and revise training materials when:
• New products are launched, renovated or upgraded
• New visuals, packaging, claims, or marketing assets are released
• Ensure training materials are:
• Easy to understand and practical for field application
• Consistent with brand guidelines and communication strategy
• Reporting & Brand Grooming Guideline
  
  

2 working day accounts of total working time.

Prepare reports on training activities and field coaching outcomes.

• Collect market and field insights to propose improvements for:
• Training content
• Selling tools
• Customer communication approach
• Order makes up/uniform: 1 time per year
• Order name tag & others: 2 times per year …
  
  

Skill Requirements

• Brand incarnation
• Engaging selling to end consumers
• Facilitation Professional beauty technique
• Storytelling
• Learning content design
• Activation excellence Beauty services activation
• Business opportunities identification
• Expertise-based trust building
• Influencing
  
  

Requirements

• Experience 2- 3 years as a Trainer, Training Executive in: Skincare / Cosmetics / Beauty industry
• Bachelor’s degree in pharmacy (required).
• Excellent communication skills
• Good English skill to translate document.
• Ability to prioritize and balance multiple tasks and commitment to meeting and exceeding deadlines and goals.
• Proficiency with Microsoft Office – PowerPoint, Canva ….