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Cluster IT Manager

Marriott International

Marriott International

Cancún, Quintana Roo, Mexico · Amp. Gabriel Hernández, Ciudad de México, CDMX, Mexico
Posted on Monday, July 1, 2024

Job Description

Job Number 24113430
Job Category Information Technology
Location Goa Marriott Resort & Spa, Post Box No. 64, Miramar, Goa, Goa, India VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management


In addition to the functions of a property systems manager, the Director of property Technology manages a revenue-generating function in a large property or multiple properties with a shared infrastructure. Works with property management and Regional IR leadership to participate in the acquisition of technology services for guests through an understanding of the properties specific business/customer base (i.e., convention). Provides strategic leadership for IR services surrounding initiatives and projects and coordinates with regional IR leadership on systems/services to enhance services in a specific property. May have direct reports (property systems manager, property systems technicians) or direct work of on-site shared services staff.


Education and Experience

• BS/BA or equivalent work experience. Additionally, 5-7 years’ experience in like position.

• System-related professional certifications preferred.

• Previous management experience and demonstrated matrix management skills

• Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems and Marriott internal applications (MARSHA, PMS, NGS, SFA, etc.)


Managing Projects and Policies

• Functions as on-site project manager who plans and manages both new systems and system upgrades for property site.

• Performs assessments of needs ensuring compliance with budget, standards.

• Determines priorities, schedules, plans and necessary resources to ensure completion of property projects on schedule and according to specification.

• Prepares project plans and monitors on-site.

• Coordinates multiple-vendor projects.

• Verifies compliance to technology-related vendor contracts.

• Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Accountable to take action to address deficiencies. Determines solutions and implements per SOP.

• Provides timely, accurate, and detailed status reports as requested.

Meeting Technology Needs

• Evaluates and makes recommendations regarding technology/asset life-cycles. Verifies that necessary property is properly equipped in terms of PCs, hardware, servers, etc.

• Foresees, identifies and resolves system(s) performance problems.

• Certifies software applications for use at property.

• Creates and verifies implementation of disaster recovery and business continuity plans as they relate to technology.

• Verifies property’s technology assets are secure and maintained in accordance with Marriott International policies and standards.

• Possesses advanced knowledge in the areas of data communications, desktop support, and servers/networks. Uses knowledge to solve 2nd level support issues and train/develop junior staff.

• Verifies availability of current documentation for cabling, network systems, and applications exist.

• Reviews networks’ performance and performs design/re-design as needed to meet property needs.

• Verifies that periodic inventories of applications and hardware are conducted.

Forecasting and Complying with Financial Parameters

• Analyzes, communicates and implements property strategy to drive technology revenue and contribute to property’s overall business success.

• Manages technology profit and loss. Responsible for monitoring and controlling all technology-impacted revenues and expenses generated by the property including, but not limited to: telecommunications, HSIA, business center technologies and A/V.

• Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

• Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning.

• Reviews vendor proposals and selects appropriate vendor for technologies/hardware.

Building Successful Relationships

• Communicates IR standards and best practices.

• Is expected to present proposals, analyses, projects, cost-models, etc. in a well- written and/or verbally articulate manner.

• Is viewed as a credible leader by subordinates, peers, and senior management.

• Provides exceptional customer service.

Managing and Conducting Human Resource Activities

• May have direct management responsibility for property-based system managers and technicians. Provides work direction to cluster--based systems technicians and managers.

• Responsible for hiring, training, development, compensation, performance management of direct reports. Additionally, provides performance feedback to Area System Manager on cluster support positions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.