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Systems Engineer - Collaboration Products

Marriott International

Marriott International

Software Engineering
Bethesda, MD, USA
Posted on Monday, July 1, 2024

Job Description

Job Number 24108223
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY

The Systems Engineer - Collaboration Products serves as technical resource in a complex array of solutions. An ideal candidate will exhibit strong communications skills, be self-motivated, adaptable, and dependable. This individual will play a critical role contributing to the engineering and support of Technology Workplace Products End User Technology Collaboration Products and Services. They will contribute to resolving complex issues and providing input for decisions on more complex, non-routine service requests with limited to moderate risk. This role will be called upon to make contributions into research, analysis, design, creation, and implementation of systems to meet current and future user requirements. This individual will participate in multiple projects to help ensure successful completion.

Required Education & Experience:

  • Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
  • 5+ years’ progressive experience in information technology engineering
    • 3+ years engineering experience with Microsoft 365 Collaboration Products that developed expertise in:
      • online services, configurations, and licensing
      • Collaboration tool administration (e.g., Box, SharePoint, One Drive, Teams)
      • File & Folder sharing
      • Integrations with Microsoft 365 security tooling, as well as other security tooling such as Splunk, Crowdstrike, etc
  • 2+ years’ experience in Agile delivery, user-centered design, design thinking, heuristic analysis, and Riskiest Assumption Testing methods
  • 2+ years’ experience integrating emerging technology business using both on premise and cloud infrastructure preferably in a large, global business

Other Attributes and Preferred Qualifications/Experience:

  • Strong attention to detail with an ability to operate effectively across competing priorities
  • Demonstrated ability to perform independently as a member of a team and through cross functional initiatives.
  • Experience in researching emerging technologies and trends, contributing to security standards and implementations
  • Excellent verbal and written communication skills
  • 2+ years’ experience with Microsoft Active Directory, Ping Identity and other federated identity providers.
  • Related certifications (Box Certified Professional, Microsoft)
  • Demonstrated understanding of security policies and solutions for Collaboration Products such as SharePoint, One Drive, Teams, Box, Zoom, etc.
  • Knowledge of identity management via Microsoft Active Directory and Azure AD services
  • Ability to interact with Information Security teams and contribute to best practices for security within all Collaboration Products.
  • Understanding of emerging tools, software, applications, and systems within the Collaboration Products ecosystem.

Core Work Activities

  • Participate in security incident response activities, as needed.
  • Participate in evaluation, investigation, and testing of new technologies with other teams
  • Contributes technical knowledge in the identification and reporting on emerging cyber threats and risks to Collaboration Products
  • Coordinate and report on cyber incidents, as required, and make recommendations for mitigation and remediation
  • Provides input to the overall architecture, operational governance model of cloud solutions
  • Supports analysis of the current environment to detect critical deficiencies and recommends solutions for improvement
  • Consults with project teams to assist in identifying when it is necessary to modify services to accommodate project needs
  • Partners with cyber and compliance leadership to help ensure that the collaboration products and systems are compliant with all relevant regulations and standards.
  • Aids in the development and execution of delivery plans in close coordination with technical and non-technical stakeholders to achieve desired timelines and roadmaps
  • Contributes to engineering, oversight, governance, and tactical direction related to the cloud collaboration services that are required to enable the delivery of IT services
  • Contributes input to the overall architecture, operational governance model
  • Researches, participates in designs, and tests components that are standards based, high performing, highly available, and secure in delivering the required business functionality within Collaboration Products and Services
  • Assists in the education of internal and external users on the technologies to continually improve the knowledge and skill-base of the organization on how to operate Collaboration Products and Services
  • Participates in the evaluation and selection of Collaboration products and services
  • Contributes to capacity modeling to ensure systems have the necessary space and resources to perform the business strategy and goals.
  • Contributes to capability modeling to align systems strategy and planning with business strategy and goals
  • Assists in developing test plans, implementation plans, and project timelines for assigned projects
  • Participates in Peer Design Reviews and Design Thinking sessions.

Delivering Technology

  • Assists in quantitative and qualitative analyses for service design processes and projects.
  • Participates with the Service Delivery and Transition teams in planning and coordinating implementation, reviewing quality control of systems functional design, usability, functionality, and implementation.
  • Coordinates with appropriate IT and vendor relation teams.
  • Supports, implements, and promotes standard configuration and change management, processes and practices

IT Governance

  • Follows all defined standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
  • Maintains a proper balance between business and operational risk
  • Follows the defined project management standards and process
  • Aids in the development of test plans, implementation plans, and project timelines for assigned projects

Managing Projects and Priorities

  • Thinks creatively and practically to develop, execute, and implement new project plans.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Plans, develops, implements, and evaluates the quality of operations.

Delivering on the Needs of Key Stakeholders

  • Understands and meets the needs of key stakeholders.
  • Communicates concepts in a clear and persuasive manner that is easy to understand.
  • Demonstrates an understanding of business priorities.
  • Supports achievement of performance goals, budget goals, team goals, etc.

Providing Technical Support and Consultation

  • Provides recommendations to improve the effectiveness of processes and programs.
  • Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.
  • Demonstrates advanced knowledge of function-specific procedures.
  • Applies knowledge/judgment to achieve business goals.
  • Foresees, identifies, and resolves problems.
  • Keeps up-to-date technically and applies new knowledge to job.
  • Performs other reasonable duties as required for this position.

California Applicants Only: The salary range for this position is $83,550 to $178,603 annually.

Colorado Applicants Only: The salary range for this position is $83,550 to $162,366 annually.

Hawaii Applicants Only: The salary range for this position is $101,096 to $178,603 annually.

New York Applicants Only: The salary range for this position is $83,550 to $178,603 annually.

Washington Applicants Only: The salary range for this position is $83,550 to $178,603 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, June 25, 2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.