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Senior Systems Engineer, AV Collaboration

Marriott International

Marriott International

Software Engineering
Bethesda, MD, USA
Posted on Wednesday, July 3, 2024

Job Description

Job Number 24114734
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY

This position is based in Bethesda, MD and will be required to be in the office 4 days per week.

This role is responsible for all aspects of engineering, build, and testing of world class Audio Visual, Collaboration and Conference Room technologies for Marriott International HQ and regional associates. Collaborating with end users and key partners, this role will define requirements building a design that is future forward, user friendly, and repeatable and then perform rapid prototyping in order to validate that the solution works. This role will ensure design and technical integrity are maintained to the requirements; as well as ensure that the user experience puts people first without compromising the security of the company.

The individual should be familiar with the standards and executable actions required for the conception, design, build, and testing activities required for delivering reliable AV and Conference Room technology and other capabilities associated with collaboration and conferencing technology such as Teams, Zoom, Polycom and Crestron with a vision for simplicity, automation, self-empowerment, and user experience. Overall experience in developing technical solutions for the workplace leveraging latest AV and Conference room technology will be critical.

Education and Experience

Required:

  • Undergraduate degree in Computer Science, Engineering, or a related discipline; or the equivalent combination of education, technical training, or work/military experience.
  • 7+ years in Information Technology field with a minimum of:
  • 5+ years of architecting, building and managing technical solutions for the workplace leveraging AV technologies such as AvB, Dante, BiAmp, Crestron, Polycom, Extron, Shure, Cisco and other vendor solutions
  • 5+ years working with third party service suppliers and ITO organizations – should include financial, SLA and service definition functions.
  • 4+ years’ experience managing OEM relationships.
  • 3+ years architecting, building, and managing collaboration technologies such as Microsoft Skype and Teams, Zoom, Cisco Webex and other highly used collaboration tools by fortune 100 companies.
  • Proven experience in supporting large hybrid events scaling to thousands of attendees, including a combination of in-person and virtual
  • Prioritize proactive measures and strategic planning to prevent incidents and improve operational resilience
  • Ability to lift and carry equipment weighing up to approximately 40 pounds across the office for various needs (e.g. periodic assistance with removing TVs off walls)
  • Experience working with remote and offshore development and support teams

Preferred:

  • XiO Cloud Platform and Infrastructure or similar tools
  • Audinate Cloud Platform and Infrastructure
  • BIAMP certifications
  • Understanding of Agile/Lean, Design Thinking and Riskiest Assumption Testing methods.
  • Demonstrated understanding of modeling management policy and solutions for a highly-available collaboration services.
  • Experience with developing business cases, technical designs, and financial models
  • Relevant experience or understanding of collaboration offerings from Google, Microsoft, Oracle, IBM, Cisco and other major players in industry
  • Excellent communication skills and problem-solving ability.
  • Ability to work independently and with others.
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Evident ability to identify emerging and innovation solutions and then craft them to address current and future technology challenges.
  • Advanced to expert experience with 2 or more of the technologies listed below

CORE WORK ACTIVITIES

  • Provide technical, service management and service architecture leadership for the AV, collaboration and conference room platforms.
  • Collaborate closely with partners and service owners to build healthy roadmaps, service definitions, and a people first user experience.
  • Design and implement collaboration services; and work with the Service Engineering team to ensure that the design meets requirements.
  • Evaluate and select collaboration services products and build business case.
  • Support governance based on standard methodologies and ensure proper alignment to projects and major initiatives
  • Analyze the current state to detect service design defects and recommend solutions for improvement.
  • Secure and implement policies that protect data working with Security teams
  • Utilize Design Thinking to conduct rapid design sessions with customers and partners.
  • Consult with other engineers, stakeholders and project teams to identify when service modifications are required to accommodate project needs.
  • Define, design, and implement continuous practice and process improvements.
  • Make user experience a top priority by simplifying and optimizing audiovisual systems for seamless functionality
  • Ensure a high level of visibility for the Audio Visual Services through effective communication and engagement with various departments
  • Foster collaboration with IT, Facilities, and other relevant departments to ensure integrated solutions
  • Proactively identify opportunities to enhance audiovisual services and streamline processes for maximum efficiency
  • Swiftly resolve high-pressure customer-facing incidents and instill a culture of rapid incident resolution within the team

Delivering Technology

  • Perform analysis on collaboration service's platform to promote a reliable, healthy, and ubiquitous service.
  • Plan and coordinate complex design activities by Providers that yield quality functional designs, usability, and end user experience.
  • Validate designs from Service Providers.
  • Advise the transition and engineering teams on delivery, operations, and other items.

CORE COMPETENCIES

Leadership

  • Training - Train and/or mentor other team members, and peers as appropriate
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

  • Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
    • Technical Intelligence: Knowledge and ability to define and apply appropriate technology to enhance business process
    • Development Methodologies: Knowledge of general stages of SDLC framework and the application tiers within the development space.
    • Information Security: Knowledge of the security considerations relevant within the development space, including industry best practices related to information security
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Other Competencies - Fundamental competencies required for accomplishing basic work activities.
    • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
    • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Technology Areas Preferred Qualifications—Technology Specification
Collaboration Solutions Google, Cisco, Microsoft
Network Dante, AVB, Layer 2 protocols, UBT devices
Office365 Teams, Power BI
AV Vendors Crestron, Polycom-HP, Planar, Shure, Analog Way, Extron

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.