Job Category Information Technology
Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
IT Manager - Job Description
JOB SUMMARY
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems). Generally, works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.
CANDIDATE PROFILE
Experience Required:
• 8-10 years’ experience in the Information on Technology or related professional area.
• Need to have the appropriate qualifications and technical expertise.
• Communication is critical as you will deal with Guests.
• At least 5 years of experience in Marriot is necessary to understand the various IT systems and infrastructure.
• Having a ‘Guest-first’ mentality is needed to be successful in this role.
Preferred:
• Spanish language but not mandatory.
• System-related professional certifications desired.
• Some experience of Luxury hotel operations.
CORE WORK ACTIVITIES:
- Managing Technology Needs within Budget Targets
- Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Confirms that property follows appropriate Marriot international Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies
- Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks, processes invoices for the property.
- Conducts periodic inventories of applications and hardware; prepares reports as requested.
- Confirms that technology assets are secured.
- Complies with technology-related vendor contracts.
- Building and Sustaining relationships with Customers.
- Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats. - Provides customer service to associates at dedicated property.
- Responds to inquiries from customers/vendors/peer group.
- Assists in disaster recovery and business continuity as it relates to technology.
- Provides technical guidance. - Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriot IT resources.
- Images desktops, installs new software applications, applies patches, maps drive to appropriate server/network.
- Moves/adds/changes PCs/peripherals, migrating data when necessary.
- Performs routine desktop backup as scheduled or directed.
- Confirms technology security (i.e., encryption, patch deployment) and technology compliance (i.e., Quarterly ID Audits, MAARK2) measures are in place.
- Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
- Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
