User Support & Service Delivery: Holistic support for our employees in 1st and 2nd Level Support (remote and on-site) while strictly adhering to our service quality standards.

Incident & Request Management: Structured analysis and processing of incidents as well as service requests within the entire ticket lifecycle management.

Digital Workplace Management: Configuration, provisioning, and lifecycle management of end devices (Windows, macOS, mobile devices) as well as proficient administration of various applications.

Process Optimization: Active identification and technical implementation of opportunities to automate recurring service tasks in order to sustainably increase the efficiency of IT services.

Project Support & Rollouts: Participation in the introduction of new service solutions as well as independent leadership or support of technical rollouts (e.g., site setup, conference room systems, or software standards).

Knowledge Management: Continuous creation and maintenance of technical documentation as well as user-oriented guides for our self-service portal.

Qualification: Successfully completed training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or a comparable qualification with several years of professional experience in an IT service environment.

Technical Know-how (Multi-Cloud & Hybrid):

Proficiency with the Microsoft ecosystem as well as practical experience in automation using scripting (e.g., PowerShell).

Experience in client management using Jamf and baramundi.

Versed in the use of collaboration tools such as Zoom and Microsoft Teams.

Bonus: Ideally, you have initial exposure to Google Cloud / Google Workspace – however, this is expressly not a mandatory requirement.

Language Skills: As we operate in an international environment, you possess good spoken and written English skills that allow you to communicate even complex issues confidently.

Committed Team Player: You are characterized by an open and proactive personality. It is second nature for you to actively approach colleagues, share knowledge transparently, and seek constructive exchange within the team, even when facing your own challenges.

Working Style: You impress with a structured, solution-oriented way of working and a strong service orientation.

WHAT WE OFFER

Up to 32 days of holiday, depending on the length of service, starting with 28 days
Mobile office with up to 20% of your total contracted hours (job and position permitting)
10 days/year of mobile office abroad in EU-countries (job and position permitting)
Language & e-learning courses
Staff discount of up to 30%
Company pension scheme
Discounted membership for selected sports platforms & gyms
Discounted travel card
Access to LinkedIn Learning
Individual support on mental health & well-being (e.g. compatibility work and family life)
Social Day
Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

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