WHO YOU ARE

• A strong leader with proven experience managing high-performing sales or clienteling teams within luxury retail or e-commerce.
• Highly client-focused, with a deep understanding of how to build, nurture, and grow relationships with high-value and VIC customers.
• Commercially driven and results-oriented, with the ability to translate strategy into tangible sales growth and team performance.
• An inspiring team leader who motivates and develops talent, setting clear expectations while fostering a collaborative and high-energy environment.
• Data-aware and analytical, able to interpret performance metrics and identify opportunities to optimize sales and client engagement.
• Highly organized and operationally strong, capable of managing multiple priorities while ensuring consistency in processes and execution.
• A natural collaborator who works effectively across teams and departments to deliver exceptional client experiences and support business growth.

WHAT YOU WILL DO

• Lead and develop the East Coast Personal Shopping team, managing performance, setting clear sales targets, and driving regional revenue growth.
• Drive commercial performance and client engagement, ensuring each Personal Shopper achieves a €100K monthly net revenue target after the six-month ramp-up period while supporting consistent year-on-year team growth.
• Identify and maximize sales opportunities by optimizing existing client relationships, developing strategies to increase spend from current clients, and cultivating new high-value customer relationships.
• Inspire, motivate, and coach the team, fostering a high-performance culture with ambitious yet achievable targets and a strong focus on client experience and sales excellence.
• Develop and implement new sales strategies and tools to enhance team performance, improve customer experience, and ensure successful adoption across the team.
• Collaborate cross-functionally with CX, Distribution Center, Events, and other internal teams to improve VIC service levels, strengthen operational processes, and deliver exceptional client experiences.
• Lead and support client activations and brand partnerships, acting as the brand liaison for in-person activations while overseeing consignment management and ensuring compliance with internal processes.

WHAT WE OFFER

• Annual salary $ 127,000.00
• Paid time off
• Special leave of absence
• Language and e-learning courses
• Staff discount of up to 30%
• Discounted membership for selected sports platforms & gyms
• Access to LinkedIn Learning
• Medical & dental insurance
• Life insurance
• Long-term disability insurance
• Medical leave family coverage
• Social Day
• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.