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Senior Product Specialist - Heart Failure (Melaka)

Novartis

Novartis

Product
Malaysia
Posted on Wednesday, February 7, 2024

About the Role

4! The 4 essential elements that shape our culture: Inspired. Curious. Unbossed. Integrity. Our mission is to discover new ways to improve and extend peoples’ lives. Your passion to build, execute business plans to meet the sales goals, develop effective professional business relationships with Healthcare Professionals will help the world understand what these medicines do, why they matter and how Novartis is striving to reimagine medicine.

Patients are the inspiration behind everything we do. Now, more than ever, we need to be bold together to continue the pursuit of finding cures for patients and reimagine medicine for cancer and blood disorders.

As Senior Product Specialist handling Heart Failure and managing Melaka, you will be the leading driver of our customer interactions and sales performance. You will be the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.


Your Responsibilities:

Your responsibilities include, but not limited to:
• Drive Competitive Sales Growth. Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions. Drive sales performance through the strategic orchestration of positive customer experiences
• Engage and Build Relationships. Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities. Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, using available content and multiple engagement channels. Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment. Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
• Develop Deep Customer Insights and Understanding. Gather insights on the customer’s business to uncover what is important to them. Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans. Share customer insights with relevant internal partners on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients. Collaborate with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to bring value solutions.
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by Novartis Code of Ethics and Values and Behaviors.