We’re looking for a Systems Analyst to join our IT Development team that drives Direct-to-Consumer (DTC) digital experiences and supports business processes across the organization. This team is responsible for building and maintaining Shopify stores, customer-facing applications, backend systems, and ensuring smooth day-to-day business operations.

As a Systems Analyst, you’ll be the bridge between business and technology - translating business requirements into technical solutions, supporting ongoing operations, and making sure our platforms and processes run seamlessly.

• Requirements Gathering & Analysis

• Collect, review, and analyze requirements from multiple departments.
• Ask clarifying questions, identify hidden needs, and validate scope with stakeholders.
• Review PRDs (Product Requirement Documents) from the Product team.

• Business Process Maintenance & Support

• Monitor business process logs and proactively identify issues.
• Investigate and resolve reported process-related problems.
• Answer internal stakeholders’ questions about system workflows.
• Prepare and maintain clear process documentation.

• Business Process Design

• Participate in the design and optimization of business processes in areas like ERP,
• Customer Service (CS), Sales, and E-commerce.
• Collaborate with stakeholders to align process design with system capabilities.
• Recommend improvements to streamline workflows and boost efficiency.

• Translation to Technical Solutions

• Convert business requirements into technical requirements and solutions.
• Ensure alignment between product goals, business workflows, and development feasibility.
• Communicate effectively with developers across backend, frontend, and integrations.

• System & Data Analysis

• Run SQL queries and analytics against backend databases to support investigations and reporting.
• Support integration projects and data flows across APIs, XML, and JSON-based systems.

• Project & Workflow Management

• Manage Jira tickets - ensuring tasks are well-defined, prioritized, and tracked.
• Work with cross-functional teams to ensure smooth delivery.
• Support new team extensions and setup processes for scaling development.

• Testing & Quality Assurance

• Partner with QA teams and developers to validate solutions.
• Contribute to functional and integration testing.

• Proven experience as a Systems Analyst, Business Analyst, or similar role in IT development.
• Hands-on experience in designing and maintaining business processes (ERP, Customer Service, Sales, E-commerce).
• Strong knowledge of Shopify and e-commerce platforms.
• Proficiency in SQL for querying and analyzing backend data.
• Understanding of web development fundamentals: backend, frontend, databases, APIs, XML, JSON.
• Practical experience with:

• Zendesk or Salesforce (customer service and CRM processes)
• Snowflake (data analysis and warehousing)
• Postman (API testing)
• QA processes (manual and functional testing)

• Jira experience for project and workflow management.
• Excellent communication skills with the ability to translate business needs into technical solutions.
• Strong problem-solving skills and attention to detail.

Nice-to-Haves:

• Familiarity with Shopify app development or custom integrations.
• Background in automation and process optimization.
• Experience in multi-disciplinary, international teams.