This role will lead a team responsible for employee transactions and data changes for PepsiCo associates across One North America , Corp HQ , EMEA , APAC Sectors on HR tools ie SAP EC, SAP HCM , Local tools within Sectors in North America. The WFA team members would be based out of India ICC location & deliver the services based on SLA model on request through ticketing approach. Work with manager on all transformation activity planned for 2026.

Major Responsibilities include:

Deliver to Sectors quality and SLA driven efficient transactions and ensure right level of enagegment forums / interactions with stake holders , proactively introduce processes and programs to drive continuous improvement / productivity.
Role would involve strong people management skills to support WFA leader in building right culture , team enagegment & building continuing capability of team members.
The role requires strong system knowledge and technical skills, process subject matter expertise.

Responsibilities

Lead on all transformation activities planned for 2026 & beyond. Will be working on across all processes including payroll.
Manage and lead HR Processes transitioned in HR Operations Team.
Manage all HR related workflows and transactions for SAP/SuccessFactors within strict time, hence ensuring global data quality and accurate HR records
Ensure smooth data flow between SAP EC and HCM through daily/weekly audits and take corrective action and process changes as needed
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Proactively develop and execute plans to improve customer satisfaction with a focus on processes
Represent technical, functional and customer perspective when taking decisions: Integrate with IT, internal clients and the broader shared services organization
Stakeholder Management .Manage escalations and takes ownership for ultimate issue resolution with timely delivery.
Ensures team staffing model is updated and partners well internally and externally to ensure strong pipeline of available talent
Manage and develop of team leaders and broader team: On-boarding, Training, Process and Support Documentation and aids to drive optimization and fast-of-the-block assimilation into the team
Ensure knowledge management platforms are set up and all supporting technologies meet requirements
Drive a quality focused agenda to ensure that data quality and metrics are key deliverables for all reporting and transactions

Qualifications

12+ years of Experiece in HR Operations Management . SAP/Successfactors and process knowledge
Knowledge of all the HR Processes from Hire- to – Retire(Employee Life Cycle database management)
Knowledge and understanding of tool connectivity for smooth data flow: EC SAP HCM & other downstream tools
In-depth understanding of interfaces
Good understanding of Ticket Management System.
Process management and continuous improvement with a focus on optimization and productivity