Key owner to coordinate internal and external for Snack Store Four Top customers to central management order full rate and as a window to educate and train Field DC and TDS for customer’s order tracking.

Internal:

• Work closely with GKAM and communicate with KAs for Yearly/Quarterly/Monthly sales plan setting and develop monthly LE for internal production and replenishment.

• Coordinate with BUBP, Supply Chain, Field planners to set joint monthly and weekly forecast plan and monitor from production to shipment end to end process to ensure best in-customer execution.
• Pre-plan with Planners, Supply Chain, Logistic for customer’s big event support, including but not limited to Customer Pack ensure supply, NPD first order hyper care, CNY warehouse plan etc.

External:

• Communicate with Customer’s BU/Field Order Center and Supply Chain to build Joint business plan forecast and pre-forecast sales phasing based on KA’s campaign/promotion plan.
• Build closely communication with customers to update new DCs and Stores opening plan and work closely with field to set up database in system.

• Joint forecast with replenishment team, follow 306090 principles to share all related information, work out forecasting based on this information, finally maximize fulfill demand.
• Provide advice to replenishment team especially on replenishment & inventory management including auto-replenishment parameter & seasonal strategy setting.
• Develop monthly LE and weekly forecast based on alignment with replenishment team.
• Identify exceptions through CPFR (Collaborative planning forecasting replenishment). Follow DC cooperation on order, receipt, rejection, and other issues, find the solution and solve it together with logistic team.
• Comprehensively understand customer order phasing to provide excellent service to customer to build strong working relationship with customers, Improve customer service level target over 90%.
• Develop/use tracking and reporting tools to monitor the sales performance.
• Analyze and review business data to provide further improvement action plan.
• Share monthly OFR tracking report with operation team.
• Communicate OOS tracking report with relevant parties.
• Improve internal forecast accuracy over 65%

• Bachelor’s degree
• At least 3-year experience in customer service environment or KA management
• Sensitive to data
• Work under pressure.
• Self-motivated, Hardworking
• Excellent interpersonal communication skills