Business Analyst, Supply Chain (ServiceNow / ESM)

PepsiCo

Multiple locations

Posted on Feb 26, 2026

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

The Enterprise Service Management (ESM) Business Analyst for Supply Chain & S2C is responsible for managing service-related requirements and supporting the delivery of ESM solutions within the S&T organization. Partnering closely with the ESM Lead/Product Owner and IT teams, the role gathers and documents business needs to enable efficient and user-centric service delivery, primarily leveraging platforms like ServiceNow.

This position plays a critical role in supporting the implementation of new initiatives using ServiceNow’s Case Management and Service Request Management modules, as well as contributing to sustainment activities by assisting with incident resolution, bug fixes, and prioritized enhancements. The Business Analyst also supports continuous improvement efforts and the evolution of service management processes and solutions across all Supply Chain & S2C capabilities, ensuring alignment with broader ESM and business objectives.

Your Impact

As Business Analyst, Supply Chain (ServiceNow / ESM) your responsibilities would consist of …

› Maintain all functional requirements for the Supply Chain and S2C teams to support the implementation of Service Management solutions in ServiceNow, in close partnership with the ESM Lead to ensure proper prioritization.

› Monitor and manage the ongoing backlog of service-related requirements and enhancements to support evolving business needs, collaborating closely with Capability teams, business stakeholders, and IT (DSO) partners.

› Assist in sustainment activities by providing day-to-day support for incidents, troubleshooting bugs, and implementing enhancements to improve existing products and solutions.

› Support the end-to-end delivery of ServiceNow-based solutions by ensuring timely and high-quality execution across all phases, including design, build, testing, and deployment.

› Ensure clear documentation of business requirements, process flows, user stories, and acceptance criteria.

Qualifications

Who Are We Looking For?

› 2 years of experience as a Business Analyst or in a similar role within Supply Chain or a related function, preferably in a Strategy & Transformation (S&T)

› Hands-on experience with ServiceNow implementation, configuration, or development, and/or a strong understanding of service management processes

› Strong skills in process thinking, enabling the translation of complex requirements into scalable, customer-centric solutions aligned with strategic objectives.

› Fluency in English, both written and verbal, with demonstrated ability to produce high-quality documentation and presentations

› Collaborative mindset, with the ability to work effectively across cross-functional and multicultural teams

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

See more open positions at PepsiCo