Delivers exceptional customer service to the Independent Pepsi Bottling Network across all Co-pack brands. Responsible for executing all aspects of order entry, order fulfillment, order status reporting, and customer master data maintenance. Proactively monitors and manages order flow to ensure alignment with distribution center inventory, product availability, production schedules, and stock transfers. Collaborates closely with Supply Planning to secure proper replenishment quantities, timing and location. Works collaboratively with Demand Planning to provide updated customer forecasts as needed. Partners with Warehouse and Logistics teams to support the timely and accurate execution of shipments and freight movements.

• Monitor product supply, research and determine if product availability requires order holds, substitution or divert the order to ship from another location.
• Communicate with customers on research determination i.e., new product subs, delivery date changes or delays. Provide support to customer when building incomplete orders into full truck loads.
• Divert orders to other sourcing locations, when necessary, via coordinating with Supply Planning Analysts, DCs and Freight Management
• Track all late open orders, work with DCs on recovery, update order comments and communicate to customers so they are informed and aligned.
• Promptly addresses all inbound emails and calls for assigned customer accounts.
• Maintain order updates with accuracy and efficiency.
• Coordinate customer convenience product returns from post shipment discrepancies or quality issues.
• Manage post shipment discrepancies to research and issue credits/debits/returns.
• Correct and clear incomplete orders in SAP to flow into downstream systems for processing.
• Partner with the Supply Planners in the order fulfillment process to ensure fill rate targets are met.
• Collaborate on new innovations and discontinuations with cross functional teams (in conjunction with Demand Planners/Supply Planners/Brands managers).
• Provide support for service disruptions and delayed replenishment efforts.
• Manage order execution for aging inventory by obtaining customer acceptance and working with DCs to ensure product is shipped within warehouse expiration guidelines.
• Support Field Sales/Development Managers on ad-hoc customer inquiries and issues.
• Perform ad-hoc projects to support the business and share out best practices with team.

Compensation and Benefits:

• The expected compensation range for this position is between $60,200 - $90,200.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

• BA Strongly preferred but equivalent work experience will be considered.
• Excellent communication skills, both oral and written.
• Ability to develop and maintain excellent internal/external relations.
• Strong organization skills, detail-oriented with the ability to multitask and prioritize.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• SAP experience preferred.

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement