CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

The Opportunity

The Senior Manager of IT Vendor Relationship Management (VRM) oversees a team of managers and analysts responsible for understanding the business and technology needs, agreements, and relationships with suppliers.This role is tasked with facilitating dispute resolution, managing changes to services, driving continuous improvement initiatives, engaging new strategic suppliers, and coordinating quarterly business reviews with IT leadership. The primary objective is to manage and enhance the performance of strategic S&T service providers, ensuring cost reductions while maintaining high standards of quality and performance to meet business outcomes.

Your Impact

As Technology Strat & Innov Sr Manager your scope would consist of:

Manage capability leads and vendors to ensure optimal performance.Oversee VRM process areas (relationship, contract, performance, and resource management) to align the company and strategic service providers.Collaborate with key stakeholders in global finance, IT infrastructure, legal, and procurement to ensure effective management of strategic IT supplier agreements.Lead the VRM team in monitoring, evaluating, and reporting on supplier performance, including audits, risk assessments, and compliance activities.Chair and participate in VRM meetings to establish productive relationships with strategic service providers and ensure alignment on goals, performance, and dispute resolution.Establish and maintain balanced performance metrics for business, customer satisfaction, and financial health.Ensure consistent methodology for reporting metrics across all IT suppliers.Drive financial performance and cost savings strategies through rigorous analysis to meet financial objectives.Develop and implement continuous performance improvement plans for supplier services.Maintain comprehensive knowledge of service agreements to drive compliance and quality management.Address escalated issues decisively to ensure timely resolution of performance or contract disputes.Participate in the development and approval process for significant contract changes with key IT and procurement stakeholders.Leverage relationships with service providers to guide the adoption of service delivery innovations.

Who Are We Looking For?

Experience

ManTechSkills - Supplier and Vendor Management: Expertise in managing relationships with IT service providers, including contract negotiation, performance management, and compliance.

IT Contract Management: Strong understanding of complex global IT contracts and outsourcing agreements, including the ability to review, manage, and ensure compliance with contractual obligations.

Service Delivery Management: Experience in overseeing the full lifecycle of service delivery, from strategy development through execution and steady-state operations, ensuring IT services meet business needs.

IT Financial Management: Ability to manage IT supplier financials, including cost reductions, budgeting, and driving productivity improvements.

Governance and Risk Management: Skilled in establishing and managing governance frameworks, ensuring vendor compliance with organizational policies, risk management, and conducting supplier audits.

Dispute Resolution and Problem Solving: Technical expertise in resolving vendor disputes, contract escalations, and ensuring timely resolutions that align with business objectives.

Continuous Improvement Programs: Proficiency in driving innovation and improvement in IT service delivery, fostering vendor collaboration for new ideas and technologies.

Analytical and Data Management: Strong skills in analyzing vendor performance data, reporting, and using metrics to assess and improve supplier outcomes.

Cross-Functional IT Knowledge: Familiarity with IT infrastructure, applications, security standards, and operations to effectively manage and align vendor services with business needs.

Tools and Systems: Proficiency in using vendor management systems (VMS), enterprise resource planning (ERP), and performance monitoring tools to manage supplier relationships and performance metrics.

ManNonTechSkills - Leadership and People Management: Ability to leadand manage a team of managers and analysts, providing guidance, coaching, and support to drive high performance.

Communication: Strong verbal and written communication skills to articulate complex vendor management issues and solutions clearly to both internal stakeholders and external suppliers.

Negotiation: Skilled in negotiating contracts and service agreements with suppliers to ensure favorable terms that align with the company’s goals and objectives.

Stakeholder Management: Proficiency in building and maintaining strong relationships with key internal stakeholders (e.g., IT, finance, procurement, legal) and ensuring alignment on vendor strategies.

Influencing Without Authority: Ability to influence peers, stakeholders, and vendors to adopt best practices and align with the company’s vision without having direct authority.

Conflict Resolution: Expertise in resolving disputes and managing escalations effectively, ensuring quick resolution while maintaining positive relationships.

Strategic Thinking: Capability to think strategically and align vendor management with broader organizational goals, ensuring vendors contribute to long-term business success.

Decision-Making: Strong decision-making skills in dynamic and complex environments, balancing competing priorities and making informed choices that benefit the organization.

Problem-Solving: Critical thinking and problem-solving skills to address challenges that arise in vendor management, identifying solutions that align with business objectives.

Collaboration and Teamwork: Ability to work collaboratively across different teams and departments, ensuring cohesive efforts in managing vendor relationships and achieving business outcomes.

Adaptability: Flexibility to adapt to changing business needs, vendor landscapes, and emerging technologies, ensuring that vendor management strategies evolve accordingly.

Time Management and Prioritization: Excellent organizational skills to manage multiple projects, stakeholders, and vendors simultaneously, while meeting deadlines and maintaining focus on priorities.

Diff Competencies Req Critical thinking, problem-solving, and the ability to manage complex information in a dynamic environment.Ability to mentor and coach team members in navigating complex situations.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements. What can you expect from us: • Opportunities to learn and develop every day through a wide range of programs. • Internal digital platforms that promote self-learning. • Development programs according to Leadership skills. • Specialized training according to the role. • Learning experiences with internal and external providers. • We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. • Financial wellness programs that will help you reach your goals in all stages of life. • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. • And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.