As a Fleet Control Shift Lead, you will play a critical leadership role within the Fleet Control Tower, driving operational excellence, safety compliance, and real-time performance management across multiple geographies. You will lead a team responsible for monitoring fleet activities, identifying safety violations, and ensuring timely escalation and resolution through advanced telematics and AI-driven systems.

This is a high-impact, shift-based role requiring strong leadership, data-driven decision-making, and the ability to operate in a fast-paced, global shared services environment. You will also act as a key enabler for continuous improvement, system optimization, and service delivery excellence aligned with defined SLAs and KPIs.

• Lead, coach, and develop a team to consistently deliver against SLAs, KPIs, and operational targets
• Monitor real-time fleet operations and ensure immediate escalation of safety violations through appropriate channels
• Drive a culture of safety, accountability, and compliance with company and legal standards
• Manage workload distribution across the shift based on live data inflow and operational priorities
• Oversee data accuracy through uploading, consolidation, and validation processes
• Audit team actions to ensure proper handling of incidents, adherence to escalation protocols, and service catalog compliance
• Own team performance metrics including OHS and NWOW scores
• Support system stability by reporting bugs, downtime, and coordinating with external vendors for enhancements
• Lead onboarding, training, and continuous coaching of new and underperforming team members
• Contribute to continuous improvement initiatives and process optimization through internal platforms
• Support incident investigations by providing data and operational insights
• Maintain and update process documentation, including DTPs and knowledge management systems

• Minimum 1-3 years of experience in a complex operations or shared services environment
• Proven team leadership and people management experience
• Strong ability to work with multiple systems, tools, and ticketing platforms
• Experience in service management and operational workflows
• Solid analytical mindset; SQL, Power BI, or data analysis skills are a strong advantage
• Excellent multitasking and time management capabilities in high-pressure environments
• Strong communication skills with the ability to work across diverse geographies and cultures
• High level of ownership, accountability, and attention to detail
• Commitment to safety standards and operational compliance