- Collaborate with the Global People solution team to manage the queue of incidents and service requests – Execution
- Actively work on the assigned global Change Control Board (CCB) configuration requests (including the development of project plans and timelines)
- Focus on the assigned global IdM and security queue security requests and communicate back to management for proper escalations
- Support and execute the assigned global metrics and scorecards for all EC system configuration and security changes and provide status to stakeholders and senior leadership – Execution.
- Detailed system configuration experience in large scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred,
- SuccessFactors EC certification required
- RBP Setup and workflow configuration.
- SuccessFactors Incident Analysis
- Experience collaborating with business teams
- Must be highly organized, with strong follow-up and results-oriented with strong verbal and written communication skills
- Effective problem-solving skills, high degree of initiative and creativity with a quality focus and a strong attention to detail
- Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
- Ability to multi-task and prioritize, anticipate and independently address issues.
- Minimum of a bachelor's degree, preferably in IT.
- 4-7 years of experience in SAP SuccessFactors Employee Central implementations and support
