Support Customer Collaboration agenda by partnering with Commercial teams, Key Account Managers and customers to improve service levels, inventory balance and product availability. Drive customer-centric supply chain execution, resolve operational issues and support performance improvements across DACH customers while ensuring efficient order management and collaboration processes.

• Support end-to-end customer collaboration processes including joint planning, performance tracking and service improvement
• Manage customer order lifecycle including order capture, changes, validation support and fulfilment coordination
• Collaborate with supply planning, logistics and sales teams to ensure product availability and optimize service levels
• Monitor KPIs and identify service risks, driving root cause analysis and corrective actions
• Support customer performance reviews and build action plans to improve service metrics
• Coordinate with 3PL, warehouse and transport teams to track order status and resolve issues
• Engage with customers on operational topics, ensuring proactive communication and issue resolution
• Support development of collaboration tools, automation and process improvements
• Contribute to cost and efficiency initiatives including penalties, rebates and service optimization
• Build strong cross-functional relationships across Supply Chain, Sales, Finance and external partners
• Support strategy of collaboration agenda for Channel Accounts, in order to drive satisfaction, achieve annual and monthly targets and to maximize products availability
• Support Customer Collaboration Senior Specialists and Customer Collaboration Managers in:
  • negotiating service level agreements (SLA) with the customers
  • Root-cause anaysis of service to sales and taking actions based on the outcome
  • Pro-active Performance tracking
  • Identify Performance Issues/Opportunities and develop solutions to mitigate service risks
  • Negotiate with the customer on the penalty amount
  • Ensuring effective budget alignment
  • Creating action plans based on customer’s performance reviews