- Lead BD&SE digital demand as a BPO;
- Translate business needs into technical requirements and vice versa;
- Ensure alignment on priorities, timelines, and scope;
- Coordinate communication between all parties involved;
- Support digital deployment activities;
- Manage the rollout of digital tools, systems, and process changes;
- Coordinate testing, validation, and go-live readiness;
- Track deployment progress and resolve blockers;
- Collaborate with BD&SE, Reporting, Routing, and SFA teams;
- Gather business inputs and ensure needs are reflected in solutions and Commercial AOP;
- Support process design and execution for field-facing digital tools;
- Help ensure reporting logic, routing rules, and SFA functionality are properly implemented;
- Provide functional guidance and issue resolution;
- Troubleshoot deployment issues in partnership with IT;
- Support users during implementation and hypercare;
- Escalate critical issues when needed and follow through to closure;
- Drive adoption and process improvement;
- Help users understand new digital capabilities and workflows;
- Identify opportunities to improve deployment efficiency and user experience;
- Support change management and communication efforts.
|
