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IT Business Analyst

RTL Group SA

RTL Group SA

IT, Sales & Business Development, Education
Budapest, Hungary
Posted on Friday, December 22, 2023

Your Tasks

  • Collaborate with internal stakeholders to understand and document business requirements for our streaming product, RTL+ in Hungary
  • Act as the liaison between the stakeholders, other divisions and the external development team to ensure effective communication and understanding of business needs
  • Conduct comprehensive analysis of existing business processes and systems, identifying areas for improvement and optimization
  • Elicit and document detailed functional requirements, use cases, and user stories, ensuring alignment with business objectives
  • Collaborate with the external development team to provide clear and concise specifications, ensuring accurate interpretation and implementation of requirements
  • Participate in project planning and estimation, providing input on the feasibility and impact of proposed solutions
  • Collaborate with the external development team to define test plans, test cases and participate in user acceptance testing to ensure the quality and reliability of the streaming product
  • Analyze and evaluate system issues, troubleshoot problems, and propose effective solutions in collaboration with the development team
  • Collaborate with the customer care team to identify common customer pain points and recurring technical issues, proposing solutions and enhancements to improve customer satisfaction and reduce support tickets
  • Provide ongoing support to end-users, addressing inquiries, troubleshooting issues, and facilitating system enhancements
  • Create and maintain comprehensive documentation for the streaming product, including user manuals, technical guides, and knowledge base articles, ensuring they are accurate, up-to-date, and easily accessible for both internal teams and customers
  • Collaborate with cross-functional teams to gather information and insights, ensuring that all product features, functionalities, and updates are properly documented and communicated to relevant stakeholders
  • Stay up-to-date with industry trends, best practices, and emerging technologies related to streaming products and services (e.g. AI)

Your Profile

  • 3-5 years of experience working on user facing digital products
  • Deep knowledge of product development lifecycles, native mobile, desktop and preferably CTV application development
  • Proven experience as an IT Business Analyst, preferably with experience in managing outsourced development projects
  • Strong knowledge of business analysis methodologies, tools, and techniques (UML diagrams, BDD/Gherkin)
  • Familiarity with streaming technologies, platforms, and industry standards
  • Proficiency in documenting functional specifications, including use cases, process flows, and user stories
  • Experience working in an agile development environment, utilizing methodologies like Scrum or Kanban
  • Excellent analytical and problem-solving skills, with the ability to assess complex situations and provide practical solutions
  • Detail-oriented and highly organized, with the ability to manage multiple priorities and meet deadlines
  • Self-motivated and proactive, with a continuous learning mindset to keep up with evolving industry trends
  • Ability to effectively convey complex technical information to both technical and non-technical stakeholders
  • Proven track record of successfully navigating and problem-solving in difficult and unstructured environments, demonstrating adaptability, resilience, and the ability to think critically under pressure
  • Proficient English knowledge (daily collaboration with international colleagues)
  • Excellent communication and problem solving skills – being able to represent and manage the company’s business needs to both internal and external partners
  • Solution-focused mindset

About us

Since 1997, RTL Hungary has dominated the Hungarian media market with a portfolio of 12 linear channels (RTL, RTL KETTŐ, RTL HÁROM, RTL Gold, RTL Otthon, Cool, Film+, Sorozat+, Kölyökklub, Sorozatklub, Moziklub, Muzsika Tv), a video news portal (RTL.Hu), and non-linear services (RTL+, RTL+ Active, RTL+ Light). As a growing company seeking new ways and operating models, we believe it is critical that our colleagues are open to new ideas and adapt to the challenges of a changing media environment.

RTL Hungary is a subsidiary of the RTL Group, headquartered in Luxembourg. It has linear TV channels, radio stations, video streaming services, content production, and digital content services in Europe. RTL Group is a subsidiary of the international media conglomerate Bertelsmann.