Your Tasks

• Collaborate with internal stakeholders to understand and document business requirements for our streaming product, RTL+ in Hungary
• Act as the liaison between the stakeholders, other divisions and the external development team to ensure effective communication and understanding of business needs
• Conduct comprehensive analysis of existing business processes and systems, identifying areas for improvement and optimization
• Elicit and document detailed functional requirements, use cases, and user stories, ensuring alignment with business objectives
• Collaborate with the external development team to provide clear and concise specifications, ensuring accurate interpretation and implementation of requirements
• Participate in project planning and estimation, providing input on the feasibility and impact of proposed solutions
• Collaborate with the external development team to define test plans, test cases and participate in user acceptance testing to ensure the quality and reliability of the streaming product
• Analyze and evaluate system issues, troubleshoot problems, and propose effective solutions in collaboration with the development team
• Collaborate with the customer care team to identify common customer pain points and recurring technical issues, proposing solutions and enhancements to improve customer satisfaction and reduce support tickets
• Provide ongoing support to end-users, addressing inquiries, troubleshooting issues, and facilitating system enhancements
• Create and maintain comprehensive documentation for the streaming product, including user manuals, technical guides, and knowledge base articles, ensuring they are accurate, up-to-date, and easily accessible for both internal teams and customers
• Collaborate with cross-functional teams to gather information and insights, ensuring that all product features, functionalities, and updates are properly documented and communicated to relevant stakeholders
• Stay up-to-date with industry trends, best practices, and emerging technologies related to streaming products and services (e.g. AI)

Your Profile

• 3-5 years of experience working on user facing digital products
• Deep knowledge of product development lifecycles, native mobile, desktop and preferably CTV application development
• Proven experience as an IT Business Analyst, preferably with experience in managing outsourced development projects
• Strong knowledge of business analysis methodologies, tools, and techniques (UML diagrams, BDD/Gherkin)
• Familiarity with streaming technologies, platforms, and industry standards
• Proficiency in documenting functional specifications, including use cases, process flows, and user stories
• Experience working in an agile development environment, utilizing methodologies like Scrum or Kanban
• Excellent analytical and problem-solving skills, with the ability to assess complex situations and provide practical solutions
• Detail-oriented and highly organized, with the ability to manage multiple priorities and meet deadlines
• Self-motivated and proactive, with a continuous learning mindset to keep up with evolving industry trends
• Ability to effectively convey complex technical information to both technical and non-technical stakeholders
• Proven track record of successfully navigating and problem-solving in difficult and unstructured environments, demonstrating adaptability, resilience, and the ability to think critically under pressure
• Proficient English knowledge (daily collaboration with international colleagues)
• Excellent communication and problem solving skills – being able to represent and manage the company’s business needs to both internal and external partners
• Solution-focused mindset

About us

Since 1997, RTL Hungary has dominated the Hungarian media market with a portfolio of 12 linear channels (RTL, RTL KETTŐ, RTL HÁROM, RTL Gold, RTL Otthon, Cool, Film+, Sorozat+, Kölyökklub, Sorozatklub, Moziklub, Muzsika Tv), a video news portal (RTL.Hu), and non-linear services (RTL+, RTL+ Active, RTL+ Light). As a growing company seeking new ways and operating models, we believe it is critical that our colleagues are open to new ideas and adapt to the challenges of a changing media environment.

RTL Hungary is a subsidiary of the RTL Group, headquartered in Luxembourg. It has linear TV channels, radio stations, video streaming services, content production, and digital content services in Europe. RTL Group is a subsidiary of the international media conglomerate Bertelsmann.