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Position Summary:

The Security Technology System Administrator is responsible for the management, administration, and troubleshooting of physical security systems, and related processes. Through passion for security, technical performance, and continuous improvement, this position will play a role in enhancing and evolving Salesforce’s physical security maturity. Responsibilities Include acting as the first point of contact for physical security systems incident response and supporting ongoing support efforts for Salesforce security technology.

Primary Responsibilities (Essential Functions):

• Become a subject matter expert in our physical security software and equipment. Train others in its use and audit its operation.

• Play a role in initial escalation for incident response involving physical security technology, which may require after hours and weekend work.

• Perform security technology evaluations of other facilities, including security equipment condition, and provide summary of needed improvements.

• Manage security technology vendor relationships including planning, auditing and instruction for vendor personnel working on-site.

• Design, set and implement physical security standards

• Lead end to end delivery of physical security technology, including but not limited to access control systems, surveillance systems, remote access/badging systems, radio over IP (ROIP) and other technologies as vital to achieve critical objectives from planning through deployment

• Oversee the security technology-related ticketing system requests for Building Operations to ensure response time standards and service quality is maintained.

• Excel within our entrepreneurial culture – providing vision, leadership and communication, along with the ability to dive into the details.

• Exercise a high level of independence and good judgment in a proactive, energetic and upbeat manner to foster positive team morale, excellent customer service, and solid leadership.

Knowledge and Skill Requirements:

• Understanding of physical security technology related issues.

• Strong understanding of security equipment and software as it relates to security access, cameras and alarm systems.

• Willingness to work occasionally outside of normal business hours.

• Willingness to travel occasionally to offices domestically and globally.

• Possesses strong communication skills, both verbal and written

Education/Experience:

• Lenel Onguard Certification(s), Milestone Corporate 2021R2 Certification(s) preferred

• Experience in physical access control system administration, and PACS system and device troubleshooting and resolution.

• 5+ years of corporate security or related experience

• 2+ years of experience leading physical security technology projects

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