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Lead UX Designer, Trailblazer Experiences

Salesforce

Salesforce

Design
San Francisco, CA, USA
Posted on Monday, November 20, 2023

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Role

We‘re hiring a Lead UX Designer for the Trailblazer Community and the Developer Site.

  • The Trailblazer Community (trailhead.salesforce.com/trailblazer-community) helps trailblazers skill up, connect to Trailblazers around the world, and give back together by sharing their knowledge, giving guidance, and building their networks.

  • The Salesforce Developer Website (developer.salesforce.com) provides comprehensive, accessible, and user-friendly documentation and resources for all Salesforce products. Empowering Trailblazers of all skill levels, we enable them to build and innovate within the Salesforce ecosystem with confidence.

You’ll craft and articulate the product UX vision, in line with clear goals and rationales – a role requiring expert visualization skills, thought leadership, empathy, and the ability to work closely with product and technology partners. You’ll immerse yourself in all aspects of end-to-end experience design, including using storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, and high-fidelity mockups to communicate design ideas and direction. This is an opportunity to shape the user experience in ways that solve meaningful problems, design with a focus on inclusivity and accessibility, and make life better for all users and customers.

You’ll join a team of talented product managers and engineers, driven by the power of design to build integrated and ethical experiences that support strong relationships for our users and their customers. Bring your skills, inspire your team, and create amazing experiences as you help us transform the way business gets done.

Responsibilities

  • Work closely with product owners, engineers, and user research to create a vision for the product area, contribute to roadmap planning, and facilitate the user-centered design process.

  • Communicate clear and compelling ideas to a wide range of key stakeholders, using presentations, reviews, and documentation.

  • Generate detailed final design specs that inspire accurate developer builds.

  • Serve as a bridge connecting design, product, engineering, and marketing teams

  • Oversee multiple web features, interfaces, and experiences.

  • Work with developers and quality experts to deliver a polished final product.

  • Promote and educate others on new interface guidelines and design patterns.

  • Plan, execute, and report on user research.

  • Get feedback on designs via critique with peers.

  • Create ethical and inclusive designs for all users. Encourage product and engineering management to prioritize inclusive features and bug fixes

Experience/Skills Required

  • 5-7 years of experience designing and delivering B2C products and websites from start to finish as part of a cross-functional team

  • Deep understanding of user-centered design and systems thinking. The ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow.

  • Outstanding storytelling and prototyping skills to present your solutions to key partners and leadership

  • Strong communication and active listening skills, with an ability to build and develop close, trusting relationships

  • Internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course

  • Experience using analytics and user research to drive decisions

  • Experience using, and contributing to, design systems

  • Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities

  • Expert knowledge of current design tools such as Figma, along with an ability to quickly learn new tools as they emerge

  • BA/BS or MA/MS in a design-related field, or equivalent experience

Please submit a résumé with links to your portfolio. Submissions without portfolios or work samples will not be considered.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $188,200 to $258,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.