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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Personalization is the best-in-class tool to enable organizations to harness data combined with sophisticated AI modeling and flexible business rules to automatically deliver omnichannel relevant, personalized experiences in real-time so organizations can increase revenue, shorten sales cycles, and improve customer satisfaction.

This is a phenomenal opportunity to build something new in AI/Personalisation domain! We want to build the Next Best Experience AI-generated decisions at the individual level in any channel: chat, web, messaging, etc by Optimising toward business goals across Salesforce’s C360 clouds. We will offer experimentation and rules-based decisions as required, but inspiring our customers to rely on AI first.

Build and deliver personalisation services exposed in-context to the Salesforce customer, so they can deliver AI-generated, personalised experiences to their customers.

Responsibilities:

• Leads architectural, product, quality and process for multiple product areas and scrum teams
• Independently evaluates and tests features and products with a quality mindset.
• Provides guidance through code and design reviews for features delivered by other developers within their scrum team.
• Partners closely with Product and Design to evaluate and scrutinize requirements that have cross-team/cross-cloud impact.
• Actively influences management regarding tools, technology and testing requirements.
• May influence architecture, quality strategy, product, and process across clouds
• Analysis and Design: Lead a Test Design Review Board for integration test plans within and across clouds with focus on functional, business, sophisticated scenarios, high impact projects, usability, and accessibility
• Master clouds requirements (e. g. underlying techstack, business usage, implementation)
• Creates end-to-end, cross cloud-impacting, integration automation (functional test, Webdriver) with sophisticated orgs
• Performs Testing with sophisticated org setup, varied data shapes
• Organizes and drives cross product blitzes
• Advocate for customer enhancements
• Supervising product and/or feature-level quality health metrics (testability, test health, test coverage, etc)
• Works closely with senior developers, PM, and UX to ensure their features are delivered to meet business and quality requirements
• Solves problems- production issues
• Provides leadership and coaching to others on your scrum teams, as well as providing mentoring to others who may be on other scrum teams.
• Service ownership

Requirements :

• Experience or equivalent (or its foreign degree equivalent) in Computer Science, Engineering, or a related quantitative team.
• At least (10) years of software engineering, quality assurance/engineering, usability, or business analysis experience
• Highly proficient in Java or a similar language
• Experience with AI and Personalisation is a big plus
• Experience with Public Cloud (AWS/GCP)
• Proficient in writing functional automation (API)
• Self-motivator who can work independently, able to learn quickly, meets deadlines and demonstrates problem-solving skills.
• Optimally communicate technical information in a clear and concise manner and ability to coordinate cross-team efforts
• Experience with agile development methodology
• Experience with developer tools like git, Maven and Eclipse IDE
• Experience in developing services in a service-oriented-architecture.
• Experience in REST API design.
• Proven ability to learn quickly in a multifaceted environment

Preferred Qualifications:

• Experience building highly scalable web applications.
• Experience with Agile software development and test-driven development.
• Track record of being a top performer in current and past roles
• Experience fixing full service stack, end-to-end ownership
• Present the designs to internal/external groups and review designs of others

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