Senior Manager, Slack Product Communications
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Job CategoryMarketing & Communications
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
What is Slack?
Slack is the intelligent productivity platform that empowers everyone with no-code automation, makes search and knowledge sharing seamless, and keeps teams connected and engaged. And we’re on a mission to make people’s working lives simpler, more pleasant and more productive.
What you’ll do
As a Senior Manager of Product Communications, you will be the day-to-day lead on Slack’s product communications program, working closely with cross-functional counterparts in marketing, product, engineering, and other teams to understand Slack’s product roadmap, and market positioning to develop communication plans based on business goals. You will be on the frontlines protecting Slack from risks, avoiding crises, and managing criticisms.
We are looking for a communications professional who exemplifies Slack’s values of smart, hardworking, humble, and collaborative. You love to dig into the work and pay close attention to the details. You’ll be a self-starter who has a thirst for knowledge, seeks out information, and translates that into actionable plans.
To succeed, you’ll be proactive, organized, and be able to thrive in a matrixed organization. You’re adept at managing up, bringing people together, and communicating to stakeholders. You’re flexible in the face of change and rise to the challenge of tight deadlines. You’re creative and have a nose for what makes a good story. You’re authentic, empathetic, and enjoy having fun at work.
This position is an individual contributor role reporting to the Senior Director of Communications.
Craft clear narratives about our products, vision, and thought leadership in the industry
Develop and implement product launch strategies for product releases throughout the year, plus continue momentum in between product moments
Draft written materials including messaging, media statements, communications plans, blog posts, bylines, FAQs, social posts, and other collateral
Advise, support, and drive alignment with product, marketing, and executive leaders
Build strong relationships with technology and business press, key industry opinion leaders, and external stakeholders
Manager thought leadership programs for several executives
Collaborate with product and corporate marketing to ensure message consistency across marketing and communications initiatives
Partner closely with our Salesforce colleagues to tell stories of the power of Slack + Salesforce, especially at Salesforce events like Dreamforce
Monitor and analyze industry trends, competitor activities, and market insights to identify opportunities and proactively address potential reputation risks
Manage security and incident comms related to product including drafting reactive statements and coordinating across customer experience, security, and product teams in collaboration with Salesforce
Manage an agency team that supports product comms
What you should have
8+ years of experience in communications or public relations with an expertise in product comms; agency and in-house enterprise software/technology communications preferred
Experience successfully mitigating PR risks related to product security and incidents
Passion for storytelling and an ability to elevate a product narrative
History of building productive working relationships across an organization
Ability to strategically and creatively think in a fast-paced environment
Strong executive presence; ability to hold a “seat at the table” alongside other areas of the business
Flexible: able to juggle multiple responsibilities at once and unphased by change whenever it happens (“cool as a cucumber”, as they say)
HIghly skilled, open and effective written and verbal communicator
A self-starter, able to initiate and run with projects
Values authenticity, a growth mindset, creativity, and playfulness
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive and work to be a little better every single day. If this role sounds like you, reach out and say hello!
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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $159,900 to $219,900.For California-based roles, the base salary hiring range for this position is $159,900 to $219,900.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.