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Industry and Product Trainer



Multiple locations
Posted on Monday, November 20, 2023

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.


The Product & Industry Trainer is a member of the Global Enablement organization and has a proven track record for delivering learning experiences across Sales and Customer Success. We have the best distribution team in the industry and we know how meaningful it is for all who work with our customers to have access to the best training resources in order to be “sales & success ready”. The Product & Industry delivery team is looking for a highly motivated great teammate to deliver product training that gets results. This is a key and strategic role that requires a balance of technical expertise with a strong roll-up-your-sleeves and 'get it done' mentality. Success requires teaming with key partners from product & marketing, learning design, industry advisors, program success, and sales enablement teams to drive the process, identifying key next steps, gaps and ultimately driving programs through the execution lifecycle. This position will have a focus on delivering training for Salesforce Core and Industry Clouds.

Job Responsibilities

  • Deliver participant-centered, and effective learning focused on increasing product knowledge, sales readiness and productivity with confidence, passion, and enthusiasm, support the development of global enablement priorities with selling, solutions and customer success roles (both in person and virtually).

  • Align with business unit, Product, GoTo Market, learning design, industry and enablement teams to influence design, drive engagement, and drive successful learning sessions.

  • Collaborate with colleagues across program success, program delivery and all program stakeholders to ensure alignment.

  • Listen and collaborate with technical selling employees and leaders and work with the Global Content and Curriculum team to design next-level training experiences.

  • Demonstrate excellent communication skills, helping to make complex concepts more simple.

  • Achieve high-quality standards and customer satisfaction scores, impact sales results, and drive a high-performance culture.

  • Manage detailed enablement projects, ensuring that project team members are focused and executing their assigned tasks effectively and on time.

  • Align with the product demo team to maintain an understanding of all assets and to evangelize the demo environments, tools, and resources.


  • 5 years of previous enablement experience; working with and influencing solutions engineering professionals and executives.

  • Strong experience and demonstrated knowledge with one or more Salesforce Core Clouds such as Sales, Service, and Platform, Background in technical training.

  • Handle the logistics for virtual and in-person learning delivery.

  • Experience in software demonstration to include script and click-path creation.

  • Strong facilitation skills, commanding a room with charisma and authentic facilitation style, pulling learners into the content in both virtual and in-person environments.

  • Advanced project management skills with the ability to handle multiple projects and related tasks, people, and deadlines.

  • Ability to build and maintain positive working relationships while delivering results in a highly complex, matrixed global organization.

  • Strong interpersonal and presentation skills that span across various cultures and professional backgrounds.

  • Courage to challenge perspectives, and give and receive constructive and honest feedback.

  • Ability to be productive in a fast-paced environment with minimal direction.

  • Solid understanding of learning design principles and engagement tools leveraged in a corporate education environment to engage learners effectively and drive meaningful behavior changes.


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