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Sr Success Architect - Data Cloud



Multiple locations
Posted on Monday, November 20, 2023

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Customer Success Group:

Salesforce’s worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value based results. Our motto for our customers is "Your Success is our Success".

Role Description:

As a Data Cloud Senior Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by using your technical expertise in data and analytics. You should have a keen curiosity about the emergence of AI and the role of Data in its success.

Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for customers, ensuring their success in bringing to bear Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration is at the core of our success! You will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By encouraging positive relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.


  • Be a trusted Data Cloud subject-matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI.

  • Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Data Cloud.

  • Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.

  • Facilitate and influence Executive collaborators while aligning technology strategy to business value and return on investment.

  • Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Data Cloud customers.

  • Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

  • Drive thought leadership through mentoring and knowledge sharing.

Minimum Requirements:

  • Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces.

  • Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Data Cloud.

  • Deep understanding of data modeling, integration architectures, and data governance best practices.

  • Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive

  • Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers.

  • Stay up-to-date with emerging data-related and AI technologies.

  • Proactive and self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues.

  • Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and standard methodologies in data security and privacy.

Preferred Requirements:

  • Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture.

  • Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc.

  • Experience implementing Salesforce Clouds, Multi cloud scenarios - Sales, Service, Industries, Marketing or Commerce.

  • Experience in programming languages such as Python, Java, .Net.


  • Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

  • World-class enablement and on-demand training with

  • Exposure to executive thought leaders and regular 1:1 coaching with leadership

  • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

  • For more details, visit

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.


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