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Success Architect - Data Cloud

Salesforce

Salesforce

IT
Tokyo, Japan
Posted on Monday, November 20, 2023

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Success Architect provides proactive and reactive Architecture, Technology & Strategy thought leadership, as well as Product Technical expertise pertaining to the Salesforce Products. They engage mainly with our Signature Success customers, to help increase customer value, adoption, and minimize attrition risk. They work multi-functionally in Success Architect team and partner with key team members at Salesforce such as Technical Account Managers (TAM), Customer Success Managers (CSM), Technical Support and Product Management, to make our customers wildly successful. They build C-Level relationships with our largest most sophisticated customers and build a network and community of customers delivering technical thought leadership and mentorship!

We’re hiring Success Architects with the potential to quickly acquire the knowledge of Salesforce Data Cloud leveraging the experience in one or more of the following Salesforce Products:

  • Sales Cloud

  • Service Cloud

  • Salesforce Platform

  • Marketing Cloud

  • Commerce Cloud

  • Industry Clouds

Responsibilities

  • Provide customers with best practices in implementing Salesforce's Products and its features.

  • Provide expertise-based advice (recommendations) on technical issues for customers.

  • Help customers prepare for major changes on Salesforce Products such as feature retirements (End-of-Life).

  • Participate in Architecture Design Review Board to review our customers’ Salesforce product implementation designs.

  • Drive customer adoption of our strategic products and its key features.

  • Catch up on product information provided by Product Management and create assets like best practices, knowledge bases, and FAQs for customers and internal teams.

Required Skills and Experience

  • Extensive experience in one or more of the following: consulting, technical support, account management or project management — ideally with Salesforce or related applications in a SaaS environment.

  • Consultative and customer focused approach and engagement style

  • Deep technical knowledge of the Salesforce Products and features, capabilities, best use and how to deploy, including knowledge how to integrate the Salesforce platform and ecosystem

  • Experience dealing with large scale, technologically sophisticated accounts, which are constantly challenging product capabilities

  • Proven ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

  • Ability to prioritize, multi-task, and perform efficiently under pressure

  • Competence both for analyzing technical concepts and translating them into business terms, and for mapping business requirements to technical features

  • Detailed familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)

  • Understanding of how customers use Salesforce platform, regardless of B2B / B2C business model.

  • Strong presentation skills.

  • Strong communication skills (both written and oral).

  • Proactive attitude to continuously learn new technologies and functions.

  • Self-starter who can act independently.

  • Ability to prioritize and effectively multi-task under pressure.

  • Language: Japanese - Fluent Level (both written and oral)

  • Language: English - Business Level (both written and oral)

Preferred Requirements

  • Salesforce Certifications of any products

  • Language: Korean - Fluent Level (both written and oral)

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.