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IT Process Improvement Manager

Salesforce

Salesforce

This job is no longer accepting applications

See open jobs at Salesforce .
IT
Multiple locations
Posted on Thursday, December 21, 2023

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Position Description:

We are looking for a dedicated and dynamic professional to join the BizTech Training & Transformation team to support the CIO organization’s strategy, growth, and innovation through process optimization. In this role, you will be responsible for driving continuous improvement initiatives, optimizing operational processes, and setting the standard for process excellence across BizTech. The ideal candidate is expected to be a self-starter, think independently, and work cross-functionally to drive process improvement initiatives end-to-end including goal-definition, implementation, change management, and measurement.

Primary Responsibilities

* Work closely with business leaders, technology teams, and other partners to understand their needs, collect feedback, and align process improvement initiatives with business objectives
* Analyze existing processes to identify improvement areas, drive automation, improve end user experience, reduce costs, and or save/time
* Collaborate with cross-functional teams to identify, design, and implement process improvement initiatives across the CIO organization
* Collaborate with BT Change & Training team to drive adoption of process excellence across the CIO organization through developing and implementing change management and training plans
* Build process improvement capacity across BT by sharing and training on process improvement tools (e.g., process mapping, value analysis, root cause analysis) and best practices to promote a continuous improvement culture and mindset
* Provide guidance, support, and expertise to teams within the CIO organization on process improvement best practices to ensure proper implementation and sustainability

Here’s what we’re seeking:

* 8+ years experience in process improvement, business process reengineering, change management or related fields; prior consulting experience preferred
* Proven experience supporting an IT organization with identification and implementation of process improvement efforts
* Knowledge of IT processes and procedures, including but not limited to business strategy, IT security, risk management, information management, and deploying IT Services and solutions
* Demonstrated experience of process improvement methodologies such as Lean or Six Sigma
* Demonstrated strong analytical and problem-solving skills, the ability to think critically and approach complex challenges with a strategic attitude
* Strong interpersonal, written, and verbal communication and presentation skills with the ability to effectively communicate complex concepts and strategies to diverse audiences
* Bachelor of Science (BS) OR Bachelor of Arts (BA) Degree

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

This job is no longer accepting applications

See open jobs at Salesforce .