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Senior Solution Architect (Revenue Cloud)



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Virginia, USA · Washington, DC, USA · Remote
Posted on Thursday, January 18, 2024

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company. If you believe in bringing companies and customers together, in business as the greatest platform for change, in creating a more equitable and sustainable future for all – well, you’re in the right place. Through our #1 CRM, Customer 360, we help companies blaze new trails and connect with their customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and growth, charting new paths, and improving the state of the world.

Role Description

The Solution Architect- Revenue Cloud leads one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to achieve the vision while executing on key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI.

Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer and obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to execute the business strategies. They are proficient at analyzing issues and obstacles to determine root cause, and can identify appropriate corrective action. They communicate with technical and business stakeholders from all levels through C-suite. On a day to day basis, they interact with customer product owners, business process owners and technical resources to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.

Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that best practices are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects contribute to thought leadership and best practices by engaging with the cloud-specific practices teams. They will contribute both internally in their Community and externally in the marketplace.

We are hiring Salesforce Solution Architects for the following industry verticals:

  • MAE/CBS (Manufacturing, Automotive, Energy / Consumer Business Services)

  • CMT (Communications, Media and Technology)

  • FINS (Financial Services including Insurance)

  • HLS (Healthcare and Life Sciences)

  • RCG (Retail Consumer Goods)

  • PubSec (Public Sector, Non-profit, and Education)

Your Impact

  • Serve as a trusted advisor to the client

  • Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise

  • Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

  • Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization

  • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

  • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

  • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward

  • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Minimum Requirements

  • 5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success

  • Extensive experience with configuration and customization on the Salesforce platform

  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

  • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs

  • Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs

  • Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders

  • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

  • Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience

  • Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams

  • A great listener with the ability to communicate with people in diverse roles

  • Resourceful and innovative thinker who can work through and solve problems

  • Possible travel of about 25%, but exact travel requirements will vary based on customer.

Preferred Requirements

  • Bachelor’s degree (or its foreign degree equivalent) in a Technology, Engineering (any field) or a related quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered

  • Proven results in delivering high value business outcomes utilizing an agile approach

  • Proven results leading customer and/or partner success stories

  • Relevant Salesforce certifications and consulting experience are strongly recommended

CPQ and Billing Skills:

  • Relevant Salesforce CPQ platform experience (experience with Salesforce Billing)

  • Understanding of Quote-to-Cash process standard methodologies and underlying design patterns

  • Understanding of common product pricing methods and practices

  • Understanding of business processes in a billing department (e.g. accounting close, A/R, dunning & collections, etc.)

  • Ability to configure Salesforce CPQ features (e.g. Product Bundles, Quote Templates, Product Rules, Price Rules, Approval Chains, etc.)

  • Ability to configure Salesforce Billing features (e.g. Billing Rules, Tax Rules, Invoice Schedulers, Payment Schedulers, Payment Gateways, etc.)

  • Functional understanding of key Product-to-Cash integration use cases and design patterns including: Product and Pricing Master Data Management, Account/Address Validation, Tax Calculation, Provisioning/Fulfillment, ERP, Accounting/General Ledger, etc.

Responsibilities for the group:

  • Help clients consistently meet/exceed goals and metrics

  • Deliver high client happiness (CSAT)

  • Positively impact client renewals (when applicable)

  • Generate positive feedback from internal teams and leadership

  • Show continued professional growth and development

Preferred Qualifications and Skills for the group:

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

  • Relevant experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility

  • Shown results leading customer and/or partner success stories

  • Relevant Salesforce certifications and consulting experience are strongly recommended

  • Travel may be required and varies depending on the client requirements


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Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

This job is no longer accepting applications

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