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QA Manager (Salesforce)



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Sales & Business Development, Quality Assurance
Multiple locations
Posted on Tuesday, February 6, 2024

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re looking for a QA Manager with a specialization in Functional , Automation & Performance testing. You must have extensive hands-on experience in driving test automation using the Selenium WebDriver API.This is an exciting opportunity for an experienced, passionate, motivated and technically strong QA Manager who will primarily improve upon and facilitate implementation of QA best practices within . In addition, it would be great to have somebody who is passionate about improving the customer experience. Successful candidates are creative QAMs who take great pride in both the technical and business contribution of their work and are passionate about great software and ultimately a great customer experience.


  • Provide guidance and mentorship to QA engineers within the team

  • Create detailed and comprehensive test strategies

  • Review test plans created by QA engineers

  • Strong Communication Skills

  • Collaborate with client stakeholders to gather automation requirements, design automated tests and implement scalable test automation solutions

  • Design, develop and manage automated testing artifacts. Provide a practical approach to complex testing, specifically in the areas of the automation of test cases for the purposes of regression testing

  • Familiar with source code, version management, and code deployment standards. Ensure that QA processes and procedures for test environments are followed and that the integrity of the various environments are not compromised.

  • Ensure adherence to standardized QA policies, processes and documentation standards.

  • Help define automated test scripts. Test case reviews during projects to ensure quality and appropriate design patterns are followed

  • Working remotely, while collaborating with global teams for delivery across geographies.

  • Oversee design of test processes and procedures to ensure an end-to-end regression test suite including System Integration Testing to reduce repetitive manual testing

  • Turn high-level requirements into test scenarios through the user story refinement process

  • Must be able to demo appropriate testing actions to team members and stakeholders

  • Identify training needs to facilitate the professional development of QA engineers

  • Ensure that QA processes, methodologies, and best practices are documented and accessible

  • Establish trust with the customer’s leadership, promoting and/or implementing standard processes.

Skills :

  • A bachelor’s degree in a business or technology related major and relevant Salesforce certification

  • Experience working with Salesforce CRM systems in a technical capacity

  • 10+ years years of experience

  • Experience with CPQ and Communities is preferred

  • Familiarity with Agile/Scrum

  • Strong written and verbal communication skills

  • A continuous learner, innovator, and collaborator who thrives on helping people achieve more than they thought possible – together, we win as a team

  • Advanced knowledge of Node.js/JavaScript and Java

  • Advanced knowledge of XPath

  • Expert knowledge of the Selenium WebDriver API.

  • Expert knowledge of REST API usage.

  • Expert knowledge of Git and advanced Git workflows.

  • Advanced knowledge of SQL

  • Experience with the Salesforce platform (Lightning and Classic UI's) is must

  • Experience with Salesforce REST API is a plus

  • Experience with the performance tools: JMeter, yourkit

  • Experience analyzing and interpreting large volumes of production data using Splunk to understand throughput, latency, memory, and CPU utilization.

Learn more about CSG in this Video.


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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

This job is no longer accepting applications

See open jobs at Salesforce .