QA Manager (Salesforce)
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Job CategoryCustomer Success
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We’re looking for a QA Manager with a specialization in Functional , Automation & Performance testing. You must have extensive hands-on experience in driving test automation using the Selenium WebDriver API.This is an exciting opportunity for an experienced, passionate, motivated and technically strong QA Manager who will primarily improve upon and facilitate implementation of QA best practices within . In addition, it would be great to have somebody who is passionate about improving the customer experience. Successful candidates are creative QAMs who take great pride in both the technical and business contribution of their work and are passionate about great software and ultimately a great customer experience.
Provide guidance and mentorship to QA engineers within the team
Create detailed and comprehensive test strategies
Review test plans created by QA engineers
Strong Communication Skills
Collaborate with client stakeholders to gather automation requirements, design automated tests and implement scalable test automation solutions
Design, develop and manage automated testing artifacts. Provide a practical approach to complex testing, specifically in the areas of the automation of test cases for the purposes of regression testing
Familiar with source code, version management, and code deployment standards. Ensure that QA processes and procedures for test environments are followed and that the integrity of the various environments are not compromised.
Ensure adherence to standardized QA policies, processes and documentation standards.
Help define automated test scripts. Test case reviews during projects to ensure quality and appropriate design patterns are followed
Working remotely, while collaborating with global teams for delivery across geographies.
Oversee design of test processes and procedures to ensure an end-to-end regression test suite including System Integration Testing to reduce repetitive manual testing
Turn high-level requirements into test scenarios through the user story refinement process
Must be able to demo appropriate testing actions to team members and stakeholders
Identify training needs to facilitate the professional development of QA engineers
Ensure that QA processes, methodologies, and best practices are documented and accessible
Establish trust with the customer’s leadership, promoting and/or implementing standard processes.
A bachelor’s degree in a business or technology related major and relevant Salesforce certification
Experience working with Salesforce CRM systems in a technical capacity
10+ years years of experience
Experience with CPQ and Communities is preferred
Familiarity with Agile/Scrum
Strong written and verbal communication skills
A continuous learner, innovator, and collaborator who thrives on helping people achieve more than they thought possible – together, we win as a team
Advanced knowledge of XPath
Expert knowledge of the Selenium WebDriver API.
Expert knowledge of REST API usage.
Expert knowledge of Git and advanced Git workflows.
Advanced knowledge of SQL
Experience with the Salesforce platform (Lightning and Classic UI's) is must
Experience with Salesforce REST API is a plus
Experience with the performance tools: JMeter, yourkit
Experience analyzing and interpreting large volumes of production data using Splunk to understand throughput, latency, memory, and CPU utilization.
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