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Senior Director, Product Management - Scheduling & Optimization Services

Salesforce

Salesforce

Product, Sales & Business Development
Tel Aviv-Yafo, Israel
Posted on Tuesday, February 20, 2024

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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Location: Israel (Tel-Aviv)

Salesforce Field Service is one of the fastest growing businesses in the company and we are the market leaders. Our customers include many Fortune 500 companies and represent a broad set of industries, including manufacturing, utilities, communications, consumer goods and healthcare.

Our customers rely on our scheduling platform to improve operational efficiency and differentiate their services. Through millions of appointments on billions of pieces of equipment, Salesforce Field Service powers the world’s mobile workforce.

We’re seeking an exceptional Product Management Leader to drive the future of our industry-leading Scheduling, Optimization and Dispatch Management products. The ideal candidate is an experienced product leader and manager, who is obsessed with making customers and their teams successful. This is a highly visible leadership role that is ready for a candidate who wants to take their career to the next level.

Your Impact

  • Define and implement a forward-looking product strategy and roadmap for Salesforce Field Service’s suite of Scheduling, Optimization and Dispatch Management capabilities

  • Lead and inspire a team of Product Managers to define and deliver critical product investments across multiple releases, including crafting requirements with prioritized features and success metrics tied to customer value and business growth

  • Drive close partnership with UX and Engineering to define, scope, prioritize, and deliver standout features that meet market needs.

  • Ensure the team stays abreast of broader Field Service industry trends and moves by key competitors

  • Champion customer perspectives, driving continuous customer engagement across the team and embedding their voice into the product development process to deliver high-impact solutions.

  • Engage with key internal and external partners to deliver roadmap updates, get product feedback, and identify additional challenges and opportunities.

  • Collaborate with marketing on product positioning, messaging, and go-to-market strategies to ensure market impact.

  • Serve as a Salesforce ambassador externally, showcasing domain and product expertise across customer interactions, industry and corporate events.

Competencies

  • Leadership: Demonstrated success in setting an exciting and compelling product vision and in leading – directly and/or by influence – cross-functional multidisciplinary teams to realize that vision

  • Team Development: Experience in building and scaling a successful, highly engaged Product Management team

  • Product Expert: Comprehensive understanding of the end-to-end product development lifecycle, including the ability to translate product requirements into actionable roadmaps and manage backlogs

  • Entrepreneurial Mentality: Brings an analytical, data-driven and proactive approach to decision-making and problem-solving that enables scaling products to achieve significant revenue growth.

  • Customer Champion: Consistent track record of building deep customer relationships and understand their needs, with a history of delivering data-driven products.

  • Outstanding Communicator: Communication and presentation skills, including experience presenting to executive leadership, participating in the sales cycles and handling sensitive customer issues.

  • Technical Depth: Able to hold your own in debates with technical architects and engineers, with deep familiarity with modern software development practices used to build and deploy web and mobile applications.

  • AI Evangelist: Passion for and – ideally – experience with harnessing AI/ ML approaches to crafting groundbreaking solutions

Desired Skills and Experience:

  • Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

  • 10+ years minimum of Product Management or similar experience

  • +3 years managing Product Managers

  • Experience in Field Service and Customer Service domains a plus

Benefits & Perks:

Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Open to Flex (1-3 days/week in the office), or Office-Based (4-5 days/week in the office).

Check out our Salesforce Engineering Blog

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.