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Principal Software Engineer / PMTS/Architect



Software Engineering, IT
Bengaluru, Karnataka, India
Posted on Thursday, March 14, 2024

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Job Category

Software Engineering

Job Details

About Salesforce

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Software Engineering PMTS/Architect

The Einstein Bots team is looking for talented individuals like you to play a pivotal role in transforming the customer service landscape.

Our mission is to deliver rich and compelling conversational experiences through multiple channels, enabling users to resolve issues faster and enhancing brand engagement and satisfaction. We're not just about development; we're about end-to-end ownership, directly improving customer experiences through a fast user feedback cycle. You'll be part of an industry-leading enterprise solution that leverages AI to automate customer service requests through friendly conversational interfaces, directly impacting millions of users worldwide.

What makes our team special is our commitment to growth, innovation, and service ownership. We seek engineers who thrive in a fast-paced and collaborative environment. We value hands-on dev ops, cutting-edge technologies like Kubernetes, microservices, and the latest development tools, ensuring that you're always at the forefront of technological innovation. If you're passionate about AI, customer service experience, and making a real impact, the Einstein Bots team is the place for you. Join us on this exciting journey of innovation and transformation.


  • Build, scale, and maintain critical and innovative features of the Einstein Bot platform that are used by millions of end users and thousands of customer service agents.
  • Understand the customer/business requirements and translate them to elegant, flexible, and easy-to-use platform capabilities
  • Participate in Software Design and Architecture discussions and decision making
  • Drive the execution and delivery of features by collaborating with architects, product owners, engineers, user experience designers and data scientists
  • Develop test strategies, design automation frameworks, write unit and functional tests to drive up code coverage and automation goals
  • Mentor junior members of the team
  • Adopt, embrace, and promote agile and test-driven software development practices
  • Be a multiplier and have a passion for team and team members’ success

Basic qualifications and skills:

  • A technical degree is required.
  • 14+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems in the B2B (or B2C) SaaS space that scale for millions of users and is available 24x7
  • In-depth working knowledge of at least one object-oriented compiled, statically-typed language (Java/Kotlin, Go, C++, etc)
  • Solid experience in developing/maintaining large scale microservices using public cloud technologies such as AWS, Azure, GCP, or Heroku
  • Experience in REST based API development, API lifecycle management and/or client SDKs development
  • Experience in test-driven development with focus on unit testing, integration testing and end-to-end automation
  • Solid understanding of SDLC, and best practices in design, development, testing, and deployment
  • Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)
  • Ability to support/resolve production customer escalations with excellent debugging and problem solving skills
  • Strong verbal and written communication skills. Self driven with superior organizational and project management skills. Ability to work effectively in a distributed team setting
  • Available for on-call support on regular rotation basis


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